Dental Call Center

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As a Call Center Representative , you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Here are the details on this position.

Your role:

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflows necessary to ensure efficient and effective processing of transactions.

What we're looking for:

• A minimum of one (1) year of previous experience for a government or private sector inbound customer service center.
• A minimum of six (6) months experience in a dental customer support capacity.
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

What you should expect in this role

• Hours of Operation: 8:00 AM -5:00 PM candidate must be able to work any assigned 8-hour shift between these hours.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you within the State of California?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 3 years (Required)
• Dental Customer Support: 1 year (Required)

Work Location: Remote