Manager Information Technology Services 1 - 11087

Overview The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies. Responsibilities Under the direction of the Director of Data Center Service (DCS), the Manager Information Technology Services 1 will be a part of the DCS Unix team. The candidate must be able to multi‑task and work under pressure to yield high‑quality results in a short time frame. Manage, assign, and review work with subordinate staff Update project portfolio on a regular basis to report project status to upper management Assess technology for gap analysis purposes and identify opportunities to better leverage system features and capabilities of Exadata and/or PCA (Unix) hardware Perform team skill assessment, gap analysis, and execute positive change through appropriate leadership and mentorship Manage scope, objectives and prioritization of short‑term and long‑range projects for Data Center Services Participate in the development of procedures, standards and internal controls for the conduct of work within Data Center Services Serve as liaison with vendors. Create Statement of Work, RFQ and RFP as needed. Monitor vendor compliance with contracts for services. Resolve problems as needed Manage and automate system reporting and proactive alerting for Data Center Services. Assist team with optimizing system health monitoring, maintenance and reporting Develop and maintain team technical documentation and knowledge‑based articles regarding system configurations, operating procedures, and service records Ensure staff follow defined ITIL processes for change control, incident response, and problem resolution Assist management with budgeting, purchasing, strategic planning and human‑resource related responsibilities Perform the full range of supervisory duties Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 1, SG‑27/M2, or in a position at the SG‑25 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M‑grade. Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed. Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted. Additional Requirements ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence. Fingerprinting and a background check is required for employment with ITS. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid‑Hudson will receive an additional $2,000 adjustment location pay. Benefits Holiday & Paid Time Off Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees’ Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more Equal Opportunity Employer The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. #J-18808-Ljbffr NYS Office of Information Technology Services