Front Desk/ Guest Service Representative

Job Description

Job Description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification periodCompetitive performance bonuses – potential for up to $450 monthly401k with match offered after qualification periodEmployee discounts at Hilton Hotels worldwidePaid LeaveVacation time accrued based on hours worked7 paid holidays each yearJob Description:Greets and completes standard front desk check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfactionCourteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activitiesControls and records financial transactions a front deskMaintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephoneMaintains a friendly, cheerful, and courteous demeanor at all timesPerforms other duties as assigned, requested, or deemed necessary by managementAids other associates and departments to contribute to the best overall performance of the department and the hotelPreferred Skills:Strong Computer skillsAbility to type 40+wpmAble to learn new web applicationsPrevious customer service experience preferredStrong work ethicAble to stand for extended periods of timeAble to lift up-to 20 lbs.Must be able to work weekends and holidays