General Manager

ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.


ROLE SUMMARY:
We're excited to bring our flagship Delilah brand to NYC! Lady Delilah, opening fall 2026, is seeking a General Manager with significant, seasoned experience in fine dining and high-volume establishments. The GM will oversee day-to-day operations while providing strategic guidance, coaching leadership teams, and partnering closely with corporate departments to drive operational excellence and elevate the guest experience. The ideal candidate is forward-thinking, hands-on, and passionate about fostering a high-performance culture rooted in hospitality and accountability.

RESPONSIBILTIES:

• Provide high-level leadership and mentorship to all venue leaders, including Assistant General Managers, Floor Managers, and key department heads.
• Collaborate with corporate Operations Directors and Human Resources on strategic initiatives, performance goals, and compliance standards.
• Maintain exceptional service standards while continuously improving operational systems, guest experience, and profitability.
• Oversee scheduling, labor management, and financial controls to align with budgeted KPIs and company expectations.
• Manage and respond to complex guest concerns with a solutions-driven, hospitality-first approach.
• Serve as the escalation point for sensitive employee matters, ensuring proper documentation and alignment with HR protocols.
• Lead all pre-shift meetings, venue trainings, and performance management processes, fostering a culture of excellence, accountability, and development.
• Ensure consistent and compliant food safety, labor, alcohol service, and cleanliness standards across all shifts.
• Partner with the recruitment team to attract and retain top talent, and lead hiring efforts for leadership-level roles.
• Represent the brand with integrity, professionalism, and consistency in all internal and external communications.
• Be physically present during peak service hours and high-impact events to support team execution and guest satisfaction.
• Other tasks as assigned

REQUIREMENTS:

• 7+ years of leadership experience in upscale or fine dining, with at least 4 years in a multi-manager or GM capacity
• Must have a Manager-level Food Handlers Card
• Demonstrated ability to lead large teams, develop emerging leaders, and build strong operational systems.
• Strong knowledge of both front and back of house operations, including labor law compliance, POS systems, and cost controls.
• Excellent problem-solving skills and ability to manage competing priorities under pressure.
• Charismatic, approachable, and professional with a strong presence on the floor.
• Flexible schedule, including nights, weekends, and holidays as needed.
• Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.

JOB DETAILS AND BENEFITS:

• Full-time, exempt leadership role
• Health, dental, vision, and life insurance with company contribution (available after 60 days)
• Company dining discounts
• Flexible paid time off policy
• Opportunity to grow within one of the most dynamic hospitality groups in the country