General Service Technician

Overview General Service Technician role at Monro, Inc. . The hourly range for this role is $15.00-$18.00 per hour and this position is eligible for additional compensation and incentives. Pay will be determined based on experience. The General Service Technician is a full-time or part-time hourly position based on the needs of the business. The role performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications, delivering 5-star service to our guests through effective communication of vehicle issues and proposed solutions while ensuring guest expectations for time commitments and quality are met. Responsibilities Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory. Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition. Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws. Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Qualifications High School Diploma or equivalent is preferred. Automotive training including basic car maintenance and repair or the equivalent combination of education and experience. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Record (MVR) and have the ability to operate customer’s vehicles to conduct test drives. Required to own a basic set of tools or participate in Monro’s tool purchase program. Profile Summary Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions. Strong customer service skills Strong verbal and written communication skills with the ability to convey technical issues and write routine reports. Monro, Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Benefits Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career development #J-18808-Ljbffr Monro, Inc.