Network Technician (L4)

Position: Network Technician (L4)

Client: Ciena

Location: Portland, OR (100% Onsite)

Duration: Long-term Contract

Rate: $50/hr - $52/hr on C2C

Key Responsibilities:

• Manage deployment project documentation (daily reports, closing docs, engineering updates)

• Collect, validate, and submit network test records

• Perform advanced provisioning, troubleshooting, and software upgrades

• Provide remote support and mentor field technicians

• Collaborate with Ciena PM and engineering teams

• Resolve complex technical issues and escalate when necessary

• Execute test plans and MOPs (non-intrusive procedures)

• Commission and provision Ciena equipment

• Build and troubleshoot circuits end-to-end

Required Experience:

• 7+ years in telecom deployment/network support

• Experience in advanced provisioning & troubleshooting (mandatory)

• Understanding of blueprints/MOPs (mandatory)

• Strong aptitude for AWS Automation/Workflows and new platforms

• Strong troubleshooting skills for complex network/system issues

• Experience leading or mentoring technicians during maintenance windows

• Familiarity with network management tools/platforms

• Strong communication and documentation skills

• Ability to work independently and in team environments

• Valid U.S. Driver's License

Preferred / Nice to Have:

• Experience with Ciena products (preferred, not mandatory overall)

• Ciena 6500 / RLS experience (required for L4 level roles)

• Unix/Linux familiarity

• Background in NOC or remote support environments

• Experience supporting North American telecom customers

Education:

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience

Additional Details:

• Strong Optical Networking Expertise (DWDM, OTN, SONET, ROADM, real-world deployments in telecom/data center environments)

• Proven experience with Ciena 6500, Waveserver, and packet platforms (design, deployment, provisioning, troubleshooting)

• End-to-end deployment & provisioning, circuit build, commissioning, MOP execution, and test validation

• Network transformation projects experience (migration from legacy SONET/TDM to modern architectures)

• Advanced troubleshooting & Tier 3 support, including complex outage handling and root cause analysis

• Extensive experience with documentation: SOW, BOM, MOPs, test plans, engineering documents

• AWS experience is valuable (data center interconnects, cloud environments)

• Mentorship and coordination experience supporting field teams, NOC, and cross-functional stakeholders

#GlowNetworks

#LI-PROMOTED

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$50 - $52 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.