Shift Leader

Job Title: Shift Leader Location: 037084 - Gibbstown - Gibbstown, NJ 08027 Position Type: Full‑time Shift Leader Hourly Salary Range: $17.00 – $20.00 Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning. Basic Purpose and Objectives of the Position The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Reviewing food handling procedures Assessing operational processes The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not operating in a full managerial capacity. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service. Financial Shares day‑to‑day responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing the safe, and verifying drawer counts. Operations Conducts daily inventory, completes shift‑to‑shift food safety audit, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing. Human Resources Provides ongoing coaching and feedback for crew employees. Provides “hands‑on” training in the Learning Zone. Qualifications and Benefits Wage rate: $17.00 – $20.00 per hour. PTO: Full‑time Team Members who have completed 52 weeks of continuous service earn up to 40 hours of PTO pay per year; those who have completed 5 years earn up to 80 hours. Eligible for medical, dental, and health insurance. Short‑term disability after 90 days of employment. Eligible for a performance bonus if the store achieves desired goals. #J-18808-Ljbffr