Success Coach (Contract) - Montgomery, AL

Job Description

Job Description

JOB PURPOSE:

The Success Coach supports learner growth, confidence, and retention within the Ed Farm Pathways to Tech program. Through proactive and responsive coaching, this part-time contractor role helps learners develop the mindset, habits, and strategies needed to overcome challenges and succeed. The Success Coach leads individual and group coaching sessions, facilitates workshops, and works closely with mentors and career coaches to foster a holistic support system.

EXPECTATIONS:

The day-to-day job responsibilities may fluctuate depending upon business needs. Below is a list of the job responsibilities overall.

• Standard availability Monday - Friday 4:00 - 9:00 PM CST with the flexibility to book outside of standard business hours based on organizational needs
• Provide 1:1 and small-group coaching to help learners set goals, build confidence, and stay engaged
• Lead or coordinate sessions on wellness, financial empowerment, personal development, and other life skills
• Proactively identify potential barriers to learner retention and success (e.g., academic challenges, personal issues, resource limitations).
• Serve as a point of contact for learners experiencing difficulties or challenges related to the program.
• Listen actively, assess the situation, and provide appropriate support and resources, connecting learners with relevant services, and track interventions.
• Maintain regular communication with the Mentors & Career Coach to ensure a coordinated support approach for learners.Share insights on learner progress, challenges, and goals to create a holistic understanding of their needs.

• Maintain accurate records of coaching sessions, interventions, and learner progress.
• Identify trends and patterns in learner challenges to inform proactive support strategies.
• Provide regular reports on learner retention efforts and outcomes.

• Build a supportive environment that promotes learner connection, collaboration, and resilience— both virtually and in-person.
• Develop and implement strategies to foster a sense of community and connection among asynchronous learners.
• Provide consistent motivation, encouragement, and positive reinforcement to learners.

REQUIRED SKILLS, BEHAVIOR, OR KNOWLEDGE

1. Demonstrate the ability to engage diverse learners respectfully, fostering an environment belonging and accessibility
2. Communicate clearly across virtual and in-person settings
3. Builds rapport and maintains positive, professional relationships with learners and peers
4. Uses active listening, growth mindset strategies, and positive reinforcement to coach learners through personal, academic, and professional barriers
5. Stays flexible in dynamic learning environments and responds effectively to learner needs or program challenges
6. Manages responsibilities across facilitation, coaching, planning, and reporting with timeliness and accuracy.