Service Dispatcher

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

Job Description

Drive Your Career Forward with Truck Centers, Inc.!

Are you organized, quick on your feet, and ready to be the heartbeat of a busy service department? Truck Centers, Inc. is hiring a Service Dispatcher -the key connector who keeps customers, technicians, and the service team moving in sync.

Why Join Us?
At Truck Centers, Inc., we're more than a dealership-we're a family-owned, people-first company that supports the trucking industry and the extraordinary people who keep America moving. As a Service Dispatcher, you'll be the behind-the-scenes hero making sure our technicians have everything they need to deliver top-quality service to our customers.

If you thrive in a fast-paced, team-driven environment and want to make an impact every day, this is the role for you!

*This position will work Monday-Friday, day shifts.

WHAT YOU'LL DO:

• Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow - Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members - Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments - Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control - Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes - Communicate job status and updates to ensure a seamless transition.

Qualifications

What We're Looking For:

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Knowledge of Service department operations
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Freightliner dealership experience and CIC Level I or II training are strongly preferred
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must be able to pass a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $48,871.68 - $73,307.52 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.


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