Information Technology Technician

Benefits West Pierce Fire & Rescue provides an excellent benefits package, pay incentive opportunities and generous paid leave. Responsibilities Resource management of data processing system hardware and software, to include but not be limited to local-area and wide-area networks, file servers, telecommunication equipment, and other related data processing and database management information technologies through equipment installation, preventative maintenance, and physical operation of equipment, reconfiguration, and end user support. Perform cyber security monitoring and mitigation on all Information Technology Systems. Provide technical support to the Information Technology Manager. Provide technical assistance to end users. Responsible as directed for the research, recommendation, implementation, and maintenance of hardware, software, SAAS, NAAS and associated equipment, which could contribute to the efficiency of the District and/or emergency response system. Perform daily Systems Manager functions on Windows server and current software version loaded on personal computers connected to those server systems via a local-area or wide-area network. Perform data backup, troubleshoot hardware, software SAAS, NAAS and interfaces using best practices. Perform interface support to the graphical information systems (Arc Info & Arc View) and other ESRI products. Provide a liaison function for members of other agencies while performing computer support. Develop and utilize training techniques and methods which ensure optimum utilization of data systems equipment by district personnel. Resolve and assist in extraordinary or difficult work problems associated with data processing equipment. Provide oral, written and graphic presentations and develop and maintain technical reports. The position can be assigned related duties which may be deemed necessary to guarantee an effective data processing role. Skills and Abilities Effectively use tact and courtesy with the public, co-workers, and vendors. Ability to communicate in the English language, both orally and in writing. Ability to operate multi-function phone system, computer with standard office suite, email, etc. Considerable support and working knowledge of the operation and capabilities of telecommunication, data processing, SAAS, NAAS and peripheral equipment. A general knowledge of the techniques and principles involved with programming personal computer including system design and documentation. Ability to document user controls and procedures; implementation and conversion planning; problem definition/interpretation and the formulation of software solutions through ingenuity and inventiveness. Knowledge of the principles and applications of data processing to general office procedures. Thorough understanding of Hyper‑V and current Windows Server operating systems. Knowledge of Microsoft Software to include current Windows Server and Desktop operating systems, Microsoft Office, Exchange/Outlook e‑mail system, Office 365 and SharePoint. General knowledge of local-area and wide-area networks using routers, switches, Wi‑Fi access points, firewalls and Windows networking operating systems. Skill in troubleshooting hardware problems. Knowledge and ability of scripting in Microsoft SQL. Skill in establishing and maintaining effective working relationships with others. Ability to exercise initiative and judgment and to function with considerable independence within established policy and procedure. Ability to effectively communicate ideas using standard English in both oral and written form, including skill in preparing and presenting oral, graphic, and written project proposals in a clear and concise manner. Ability to travel between various worksites as necessary to fulfill the needs of the District. Ability to train personnel in all aspects of data processing system usage. Minimum Requirements Knowledge of the operation and capabilities of modern data processing and peripheral equipment; techniques and principles involved in application and management of personal computers; Windows Server and Desktop; a general understanding of the Exchange e‑mail system and skills in troubleshooting minor hardware problems. Professional experience in modern data processing, peripheral equipment, and Windows Server environments. A combination of these areas is preferred. Valid driver’s license allowing legal driving in the State of Washington. Education and Knowledge Minimum Associate's degree in Computer or Information Technology, or a related field deemed to adequately prepare the candidate for the position, as determined by the Fire Chief or their designee. Minimum of 4 recent years' work experience in areas listed under the knowledge, skills and abilities for the position. An equivalent combination of education and experience that would likely provide the required knowledge, skills and abilities. Desirable Qualifications Bachelor’s degree from an accredited college or university, in a related field deemed to adequately prepare the candidate for the position, as determined by the Fire Chief or their designee. Working understanding of command‑line interface and PowerShell commands. Working knowledge of the Cisco IOS and command‑line interface for configuration. Knowledge of the operation of the fire service. Knowledge and experience with programming languages like C++, SQL, Perl or Visual Studio. Ability to converse in a language in addition to English. Microsoft certifications such as Azure Fundamentals, Azure Administrator, Office 365 Fundamentals or other computer‑related certification such as Cisco, Adobe or CompTIA. Physical Ability Communicate over the telephone and speak in person to individuals and groups. Sit, talk and hear, move about, operate or control objects, tools, and machines. Lift/move objects weighing up to 50 pounds on a regular basis, and occasionally up to 75 pounds. Bend, reach, crawl, kneel, climb and assume a variety of awkward positions in order to access equipment for maintenance and repair operations. Possess acceptable auditory and visual senses to meet the requirements of the job. #J-18808-Ljbffr West Pierce Fire & Rescue