Associate Director of Council Performance

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

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Overview

Manages council health and retention initiatives. Manages council mergers, reactivations, deactivations, and dissolutions. Conducts comprehensive analysis of council health statistics and manages recovery actions for distressed councils. Manages new council processing and onboarding. Manages the collection and analysis of Annual Report on Council Status submissions from district deputies.

Manages the Coordinator of Council Services who oversees three direct reports responsible for council support services for Fraternal Operations, departmental customer service guidelines, and overall improvements in council leader experience. This includes responding to incoming phone calls and emails, as well as processing refund applications, fraternal forms, and affiliate member lists.

Core Responsibilities

• Work with external and internal stakeholders to reactivate, merge, or dissolvesuspended and inactive councils.
• Manage strategies to measure council health and provide actionable data to fraternal leaders.
• Analyze Annual Report on Council Status submissions and make recommendations for improved council performance.
• Develop and manage strategies for onboarding new and reactivated councils.
• Coordinate strategies to bring councils pending suspension back into good standing.
• Manage the Coordinator of Council Services to ensure the successful execution of his responsibilities.
• Maintain council officer and director listings. Communicate with fraternal leaders in the field to gather missing information.
• Participate in Knights of Columbus meetings, conferences, and conventions.

Skills Qualifications

• Knights of Columbus membership required
• Knowledge of the laws, policies and procedures of the Order.
• Effective oral and written skills.
• Analytical and problem-solving skills.
• Understanding of Database design, cleaning and validation, and office automation.
• Organizational skills.
• Customer service orientation.
• 3-5 years of data analytics and reporting experience. 3-5 years of client relations experience or equivalent combination of training and experience.

Education

• BA or BS degree with emphasis in Business, Communications or Marketing.

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $89,500 - $110,000.

Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Dental insurance;
• Vision insurance;
• Health club membership reimbursement;
• Employee Assistance Program