Case Manager, Service Coordination Team

Job Description

Job Description

Case Manager, Service Coordination Team

Annual Salary: $50,604

Work Schedule: Monday - Friday, 8:30 am - 5:00 pm

Hampton-Newport News Community Services Board (H-NNCSB) is seeking a Case Manager to join our Service Coordination Team. This team provides case management, crisis support, care coordination, and recovery-focused services to individuals transitioning from psychiatric facilities back into the community.

Case Managers provide ongoing monitoring and support to help individuals maintain stability, including supportive counseling, coping-skills education, recovery tools, crisis intervention, and connections to H-NNCSB and community resources. The team also provides valuable support to Reinvestment Case Management, Emergency Services, and other H-NNCSB programs, helping ensure continuity of care and coordinated services across the behavioral health system.

Required Qualifications

• Bachelor's degree in Human Services or a related field such as Social Work, Psychology, Sociology, or Counseling.
• One (1) year of experience in case management services.

What You'll Do

• Provide case management, care coordination, and supportive counseling to individuals transitioning from psychiatric facilities back into the community.
• Assess client needs and eligibility through interviews with clients, families, and care providers.
• Develop, implement, and review individualized treatment and service plans.
• Monitor client safety, progress, behaviors, medication compliance, and community stability.
• Provide coping-skills education, recovery tools, and support to promote ongoing stability.
• Coordinate referrals and connect clients with H-NNCSB and community resources, including housing, medical care, food, transportation, and benefits.
• Advocate for clients and serve as a liaison among clients, families, caregivers, healthcare providers, and community agencies.
• Schedule and coordinate appointments, home visits, and other services; visit client residences as needed.
• Participate in client review meetings, collaborate with other behavioral health professionals, and consult on complex cases.
• Maintain accurate and timely clinical documentation, reports, and case management records.
• Attend court hearings and provide testimony or other client-related information as required.
• Provide services to adults, depending on program needs.

Why Join H-NNCSB?

As a Case Manager on the Service Coordination Team, you will have the opportunity to make a meaningful difference by helping individuals remain safely and successfully in the community. You'll work alongside a multidisciplinary team that values recovery, collaboration, compassion, and quality behavioral health services.

Benefits include:

• Competitive salary
• Medical, dental, and vision insurance
• Virginia Retirement System (VRS)
• Group life insurance
• Flexible Spending Account (FSA)
• Annual and Sick Leave
• Employee discounts
• and, more

If you are a compassionate and organized Case Manager who enjoys connecting people with services, supporting recovery, coordinating care, and helping individuals achieve greater stability in the community, we encourage you to apply.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

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