Care Coordinator- Healthcare Home

Position Summary

Serves as a member of the Medication Services team. Position services as part of the care coordination for Medication Services and assisting clients in obtaining insurance and other resources. This position provides support to the clinical team and clients during Transcranial Magnetic Stimulation (TMS) therapy treatments.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Contacts referred consumers within policy guidelines to provide assistance in applying for MoHealthNet and/or other benefits
• Maintains broad knowledge of community resources and assists consumers in accessing and applying for resources to meet basic needs such as housing, food, emergency assistance, medical care, transportation, etc.
• Assists with benefits applications and tracks progress of applications completed and approved.
• Provides outreach as needed to engage referred consumers who will benefit from applying for MoHealthNet.
• Educates consumers about the benefits of MoHealthNet and the process for obtaining and maintaining benefits.
• Arranges and coordinates identified services needed to assist consumers in securing other needed services and resources. Provides follow up to ensure consumer is able to connect with appropriate services.
• Coordinates with Crisis Team to problem solve crisis situations and provides crisis interventions accordingly.
• Maintains communication with treatment teams to ensure appropriate services are in place.
• Provides other agency departments/teams consultation on benefits, community resources, and informs others regarding latest resource information.
• Maintains productivity expectations per agency standards.
• Completes progress notes in AVATAR within 72 hours of services provided.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Coordinates with other agency teams to promote consumer wellness and connection to resources.
• Tracks and assimilates data used in coordination of care.
• Monitors all aspects of the treatment sessions for client TMS treatment and document accordingly.
• Performs various tasks related to the administration of TMS treatment.
• Maintains required training and certificates.
• Attends and participates in weekly team meetings.
• Other duties and/or responsibilities may be assigned by supervisor.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education/Certifications:

• A combination of 4 years of education and experience is required.
• High School Diploma, required
• Bachelor’s Degree in related field, preferred
• Level 1 Medication Assistant OR have at least one year’s experience as a Medical Assistant in an ambulatory/outpatient setting
• Candidates with one year of Medical Assistant work who do not possess Medical Assistant Certification must obtain certification within six months of hire date
• Active driver’s license and minimum state-required auto-insurance
• CPR/First Aid certification

Experience Required:

• 1 to 3 years minimum work-related experience required
• 3+ years minimum work-related experience preferred

Required Knowledge:

• Knowledge of behavioral health diagnosis and symptoms
• General knowledge of MoHealthNet, social security and other benefits, community resources and/or the willingness to research as needed
• Knowledge of community resources and willingness to research as needed
• Intermediate to Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Publisher)

Skills/Abilities:

• Prior documented training in the use of TMS therapy.
• Vital Signs Assessment
• Ability to complete L1MA training
• Excellent communication skills, both written and verbal
• The ability to use and troubleshoot basic business equipment
• The ability to interact with a wide range of individuals
• Strong ability to multi-task with a high level of accuracy and timeliness in project output
• The ability to maintain a high level of client confidentiality
• Ability to problem solve quickly and prioritize tasks for optimum efficiency

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee is regularly required to drive to local destinations within the catchment area. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.