Customer Service Representative (Home Learning)

Imagine Learning - Remote - Full time
At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.
The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals.

Position Information
This is a regular, full-time position, reporting to the Customer Service Manager.

Compensation
Base pay is anticipated to be between $15.00 and $18.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location
In this US-based position your location will be remote.

Benefits

Multiple health, dental, and vision plans, including medical plans with zero employee premiums

401k plan with a company match

16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day

Paid Time Off

Comprehensive maternity and fertility/family building benefits

Paid bonding leave when a new child joins your family

Access to on-demand mental health resources

Life and short and long-term disability insurance

Pre-tax savings plans

A wide variety of professional development programs, including tuition reimbursement

Work from home opportunities that foster work/life balance

Envision Your Experience.
In this role you’ll have the opportunity to:

Respond positively to customer calls, emails, and other direct contacts in a timely manner.

Communicate clearly, both in writing and speech, to internal and external customers.

Resolve all concerns in the best interest of both the customer and the company.

Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.

Use multiple CRMs at once to assist the customer.

Other duties as required.

Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:

High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience.

Familiarity with CRM systems is a plus.

Outstanding verbal and written skills to engage with customers effectively.

Ability to prioritize job responsibilities and manage time effectively.

Dedication to deliver exceptional service by handling customer issues with care and expertise.

Organization and efficiency, ability to manage various tasks with precision and commitment.

Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe.

Ability to work effectively in a team-oriented environment while taking ownership of tasks.

Experience in Microsoft Office (Outlook, Excel, Word).

Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring process.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

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