Contractor Care Specialist

Russell Tobin is a minority-owned professional recruitment and staffing advisory firm assisting clients with direct hire and contract talent search solutions across a variety of skillsets and industries.

Russell Tobin is disrupting the staffing industry with our entrepreneurial attitude and empowering culture based on continuous learning and accountability! The proof is our successful team, impressive client list, and long-lasting relationships.

Job Summary:

The Engagement Specialist is responsible for fostering strong relationships with contingent workers throughout the employee lifecycle. From onboarding to assignment completion, this role ensures a high-quality, consistent experience that boosts retention, strengthens loyalty, and drives workforce satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for active consultants, contractors, and temporary employees throughout their assignments.
• Conduct regular check-ins to ensure satisfaction, address concerns, and promote engagement.
• Coordinate and support onboarding activities, including welcome emails, new hire paperwork, orientation, and first-day readiness.
• Facilitate assignment extensions, conversions, and offboarding processes.
• Partner with recruiters and account managers to support workforce planning and redeployment efforts.
• Organize employee appreciation initiatives such as recognition programs, milestone celebrations, or seasonal campaigns.
• Track key metrics such as retention, attrition, and employee satisfaction to help identify opportunities for improvement.
• Escalate employee relations issues or concerns to HR or client contacts as appropriate.
• Ensure compliance with internal policies and client-specific procedures.
• Ability to travel onsite to visit employees and hiring managers

Qualifications:

• 1–3 years of experience in staffing, HR, account coordination, or a related customer service role.
• Excellent communication and interpersonal skills with a high level of emotional intelligence.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proficiency with ATS or CRM tools (e.g., Job Diva etc.) is a plus.
• Ability to work independently and collaboratively across teams.
• A passion for people and a genuine desire to support others.

Why Work With Us?

• Supportive team environment with opportunities for growth
• Competitive salary and benefits
• Opportunity to make a meaningful impact on people’s careers
• Recognition programs and fun company culture

Salary

• The target base salary for this role ranges from $50,000- $65,000. The salary offered will be determined based on the successful candidate's relevant experience, knowledge, skills, and abilities.

Benefits

Pride One offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Equal Employment Opportunity

Pride One is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride One is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.