Senior IT Associate

Senior IT AssociateWe're seeking a Senior IT Associate in our Birmingham, AL office. This individual will be responsible for advanced troubleshooting, escalation management, and assistance with IT projects. This individual will act as a key liaison between end users, infrastructure teams, and leadership while ensuring high-quality IT service delivery.Responsibilities:Provide on-site IT personnel for our Duluth and Alpharetta offices.Help Desk Technician II equivalent position.Stage offices / desks and assistant in moving computer hardware.Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.Install and maintain computer systems and software on laptops and PCs.Document technical issues, resolutions, and standard operating procedures within the knowledge base.Qualifications:High school diploma or GED; Associate's degree in Information Technology or a related field preferred.2+ years of experience in technical support or help desk role.Experience with M365 administration and Windows OS.Familiarity with ticketing systems and SLA-driven environments.Strong listening skills.Ability to communicate effectively.Drive for continued education and willingness to learn new skills.Strong understanding of security best practices.Ability to work in a fast-paced environment.Willingness to work shifts, including evenings or weekends if required.Additional travel outside of the Atlanta metro area offices may be required.Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.