Account Manager

Job Description

Job Description

ACCOUNT MANAGER, Account Services Department 
(This role will be based out of our Syracuse, New York or Rochester, New York offices)

The Account Manager helps manage and support the agency’s relationship with the client by helping to develop marketing strategies and plans. They have the ability to clearly communicate client objectives to the internal teams and are responsible for monitoring the workflow of all projects including managing work for client presentations and proposals. 

Expectations:

Solutions provider. Become a client expert. Be a project expert. Contribute to ideation. Ensure clients are delivering what we need to make the idea & project successful (Briefs, reviews, approvals, etc.) Ensure flawless execution using agency resources and set processes. 

Responsibilities:

• Work with agency teams/SMEs to develop marketing strategies and tactics that ladder directly to client objectives.
• Exercise discretion and independent judgment with respect to possible courses of action and make appropriate decisions or recommendations. 
• Disseminate all client briefs & directives along with corresponding Click Up tasks to ensure deadlines are met.
• Conduct & organize meetings that provide solid strategy, direction & resources for the agency SME teams. 
• Provide an accurate record of all decisions made in meetings and ensure the individuals follow through to completion. Provide regular updates.
• Develop project budgets/ estimates as needed. 
• Manage the overall development and execution of assigned plans and programs- including internal creative process from brainstorming through production and delivery. 
• Organize and lead weekly status meetings for all active projects. 
• Obtain client approval for all creative materials. 
• Serve as the primary day-to-day contact with client/s on assigned projects. 
• Identify new growth opportunities to increase the level of service provided to assigned client/s. 
• Maintain a dependable system of communication with client, ensuring that information flows between client and agency on an appropriate, timely and regular basis. 
• Troubleshoot issues relating to specific jobs and coordinate with the account supervisor as needed. 
• Produce and present client-ready decks and reports for meetings and presentations.
• Keep PHG leadership teams aware of all successes and challenges associated with assigned clients. 
• Maintain a solid understanding of the client’s business objectives, marketing objectives and competitive landscape. 
• Uphold agency core values. Enter time on a daily basis. 

Requirements: 

• 3+ years of agency experience in an account management role 
• Experience working with B2B clients, lead generation, and buyer journeys
• Bachelor’s degree in advertising, marketing, business or related degree required 
• Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies 
• Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications 
• Ability to communicate effectively, both orally and in writing 
• Ability to read, write, analyze and interpret general business periodicals and professional journals 
• Ability to write reports and business correspondence 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public 
• Ability to analyze and solve problems 
• Excellent organizational skills 
• Excellent attention to detail 
• Ability to work independently and as part of a team is a must 

WHY WE'RE HIRING? 

The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years. 

We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated people to help build something special. And because we don't plan on slowing down anytime soon, we're posting career opportunities like this one. 

WHY PHG? 

For starters, you'll have the chance to work on some of the biggest brands and most exciting projects in the world — all from right here in Upstate New York, and in some cases, from the comfort of your home. 

You'll be challenged, but you'll never be on your own. What we offer takes a full team. And we're just that — a team. A group of complementary talents that, when unleashed together, can do anything we set our minds to. 

Some of our comprehensive and competitive benefits include:

• Hybrid work – split your week between working in our office or at home 
• Generous PTO policy, including flex time 
• Paid parental leave
• Medical, vision, dental benefits 
• Resources for savings and investments such as our 401(k) plan with company match 
• Company-sponsored events and swag 
• Dog friendly work environment 
• Opportunities to learn, develop, network, and connect

Total compensation for this role is designed to be competitive with the market. The anticipated salary range for this Syracuse, NY-based position is $55,000 to $70,000 per year. The final offer will depend on the candidate's experience, skills, abilities, and geographic location, along with other business and organizational considerations. PHG also provides a comprehensive benefits package; for more information, please visit our website. 

OUR HIRING PHILOSOPHY 

At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI+ community, people with disabilities and other underrepresented groups to apply to join our team. No matter who you are, you'll find opportunity here. We'll empower you to work on amazing brands with incredible teams, all while giving you the space you need to make this time whatever you want it to be. Apply today and explore all the ways you can grow with us. You'll be glad you did — and we will too. 

We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission. 

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