Project Manager

Project ManagerThe Project Manager is responsible for leading the end-to-end execution of technology deployment projects across multiple sites, including retail, warehouse, and logistics environments. This role ensures that installations such as POS systems, networking infrastructure, and mobile devices are delivered on time, within scope, and to defined quality standards.This position manages complex, custom deployments ranging from small implementations to large-scale national rollouts. The Project Manager serves as the primary point of contact for clients and is accountable for coordinating internal teams, field resources, and third-party vendors to ensure successful delivery.Key ResponsibilitiesProject Execution: Manage the full lifecycle of technology deployment projects, including kickoff, planning, scheduling, execution, and closeout across multiple sites.Resource Coordination: Coordinate internal teams, third-party field technicians, and cabling crews to ensure appropriate coverage and execution across all locations.Client Communication: Serve as the primary point of contact for clients, leading communications, providing status updates, and resolving escalated issues.Scope & Schedule Management: Develop and maintain detailed project schedules, tracking progress across multiple concurrent deployments.Quality Assurance: Review site deliverables, including photos, testing results, and sign-offs, to ensure installations meet defined scope and quality requirements.Change Management: Approve change orders within defined limits and ensure adjustments are documented and executed effectively.Project Oversight: Manage multiple large-scale projects simultaneously, each consisting of five or more deployment sites.Final Site Approval: Provide final sign-off on site completion based on quality and scope adherence.Scope & ImpactManages 5 or more large projects simultaneouslyOversees deployments across 5+ sites per projectSupports a mix of small implementations and national rolloutsWorks within highly customized deployment environments rather than standardized implementationsAuthority & Decision-MakingApproves project change orders within defined thresholdsLeads client calls and communications independentlyProvides final approval on site completion deliverablesExercises independent judgment in managing project execution and resolving issuesWork Environment & TravelThis position is based onsite in Greensboro, NC. Approximately 25% travel is required to support deployment activities. Occasional onsite presence at project locations is expected.The role supports multiple time zones and requires flexibility outside of standard business hours as needed to meet project demands.RequirementsRequired QualificationsBachelor's degree in Business, Project Management, Information Technology, or related field (or equivalent experience).5+ years of project management experience, preferably in retail technology deployment, mobility solutions, or managed services.Strong understanding of IT infrastructure, point-of-sale (POS), wireless/mobility solutions, and/or retail systems integration.Proven ability to manage multi-site, large-scale deployments with tight timelines.Experience managing budgets, project financials, and customer or vendor contracts.Excellent organizational, communication, and stakeholder management skillsExperience working within warehouse and logistics environmentsDirect experience with POS systems and logistics-related technology deploymentsProven client-facing experience, including leading communications and managing expectationsStrong organizational skills with the ability to manage multiple projects and priorities simultaneouslyAbility to translate technical issues into clear business communicationsDemonstrated ability to complete project milestones and deployments on time or ahead of scheduleHistory of positive stakeholder feedback from both internal teams and external clientsEffective management of project scope and change activityAbility to work across departments to include warehouse, integration, shipping and receivingPreferred QualificationsPMP or CAPM certificationExperience with project management and service platforms such as Smartsheet, IFS, NetSuite, ServiceNow, or similar systemsPrior exposure to field-based technology deployment environments a plusCollaboration & PartnershipsThis role works cross-functionally with Operations, Field Services, Sales, Finance, and client stakeholders to ensure successful project execution and delivery.Compensation & BenefitsCompensation for this role will be provided within a defined salary range based on experience and qualifications.All employees are eligible to participate in the company's benefits programs.The company is an equal opportunity employer and is committed to creating an inclusive environment for all employees.