Loan Resolution Specialist

Loan Resolution Specialist

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a detail-oriented and motivated professional to join our team as a Loan Resolution Specialist.

In this role, you will support the credit union's delinquency management objectives by monitoring and collecting consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situation, establish repayment solutions, and help bring accounts back into good standing whenever possible.

This position is well suited for someone who is analytical, persistent, and able to balance strong member service with responsible lending practices.

Delinquency Management

Collect past-due consumer loans and credit cards that are more than five days delinquent.

Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.

Review payment histories and perform account reconciliation to ensure account accuracy.

Educate members on their loan obligations and the importance of maintaining accounts in good standing.

Problem Analysis and Solutions

Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.

Conduct skip tracing to locate members and/or collateral when necessary.

Recommend accounts for legal action or repossession to management for approval when appropriate.

Assign accounts for field chase when necessary.

Documentation and Claims

Review and follow up on letters of guarantee with insurance companies.

File GAP claims and process cancellations of warranties when applicable.

Maintain accurate documentation and records related to collection activity and account resolution.

Education and Experience

One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.

Associate's degree preferred.

Proficiency in Windows-based systems.

Working knowledge of Microsoft Excel and Word.

Why This Role Matters

The Loan Resolution Specialist plays an important role in maintaining the financial health of the credit union while working with members during challenging financial situations. By helping members find workable solutions and resolving delinquent accounts responsibly, this role supports sound lending practices, minimizes losses, and reinforces the credit union's commitment to responsible financial stewardship and member service.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.