Retail Associate- Air Force Academy Team Store

ROLE OVERVIEW The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre‑game, in‑game, and post‑game operational support. FAN & CUSTOMER IMPACT (OBSERVED WITH FAN) Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top‑notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail OWNERSHIP & EXECUTION (DETERMINED & RELENTLESS MINDSET) Process sales transactions via the Fanatics Point of Sale System (POS) Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented Perform additional responsibilities as directed by the management team INNOVATION & PROBLEM SOLVING (ENTREPRENEURIAL SPIRIT) Identify opportunities to improve processes, products, or fan experiences Apply creative thinking and new approaches to solve complex challenges Act with urgency and adapt quickly in a fast‑paced, high‑growth environment TEAM & LEADERSHIP IMPACT (BUILD CHAMPIONSHIP TEAMS) Collaborate cross‑functionally to drive shared goals and team outcomes Build strong partnerships across the organization to deliver results AI & DIGITAL CAPABILITY We are building a future‑ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement CAPABILITIES & EXPERIENCE YOU BRING REQUIRED QUALIFICATIONS Must be at least 18 years of age Previous retail, customer service, or hospitality experience preferred Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events Reliable attendance and punctuality Strong communication, interpersonal, and teamwork skills Ability to work effectively in a fast‑paced, team‑oriented environment Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds Maintain a professional appearance and represent the Fanatics brand positively EDUCATION High school diploma or equivalent experience preferred COMPENSATION The wage rate for this position is $14.81-$16.35/Hour, which represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. #J-18808-Ljbffr