Customer Service Rep

Job Description

Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

-Scan all incoming mail and properly send to recipients.

-Create shipping labels for domestic and international shipments

• Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

• Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

• Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

• Handle time-sensitive material like confidential, urgent packages

• Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

• Cross train and utilize equipment in all areas (copy, Scanning, email, fax ,messenger) and perform other duties as required

• Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

• Maintain mail carts and other important documents related to associate or employee moves

• Adhere to all safety procedures

"The pay rate for this position is $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Hours: 3pm-8pm