Business Operations Consultant - Life New Business Risk and Experience

Business Operations Consultant

Life New Business Case Management and Operations

Full-time, Springfield, MA

The Opportunity As a Business Operations Consultant focused on Life New Business Risk and Experience, you will serve as a strategic partner and subject matter expert across operations, risk, and compliance. You will partner with Legal, Compliance, Enterprise Risk, and Operations to ensure regulatory obligations are met and embedded into day-to-day execution.

You will bring structure, alignment, and accountability across global teams and third-party vendors, translating complex regulatory, operational, and performance information into clear, executive-ready insights. You will lead audits, certifications, and market conduct activities end to end, ensuring strong documentation, consistent controls, and timely remediation, while providing practical regulatory guidance that balances compliance, efficiency, and customer experience.

The Team You will join a collaborative team operating at the intersection of operations, risk, compliance, and customer experience, supporting a complex global operating model. The team partners with internal stakeholders and external vendors to deliver consistent, high-quality outcomes.

With a focus on accountability and continuous improvement, the team works across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to strengthen controls and standardize ways of working. This highly visible, cross-functional environment is ideal for someone who enjoys connecting strategy to execution, bringing clarity to complexity, and driving aligned, sustainable results.

The Impact

This role serves as a central point of accountability for regulatory oversight, risk management, and governance across Life New Business. Your work will help ensure processes are compliant, aligned, and consistently executed across a complex operating model while strengthening controls, improving execution, and giving leadership clear visibility into priorities, risks, and results.

Lead regulatory oversight, risk management, and governance activities for Life New Business, serving as a central owner for key obligations and helping ensure work is executed in alignment with internal controls and regulatory requirements.

Drive alignment of priorities, initiatives, and outcomes across internal teams and external vendor partners, establishing clear ownership, timelines, and accountability to reduce risk, improve consistency, and deliver results.

Translate complex operational, regulatory, and performance information into clear, executive-ready reporting, presentations, and storytelling that enable leaders to quickly understand business impact, progress, and areas of risk.

Own end-to-end coordination of audits, certifications, market conduct reviews, and related remediation activities, including Reg 60, 38a, 38a-1, and risk assessment work, ensuring strong documentation, timely follow-through, and a consistent control environment.

Provide day-to-day regulatory guidance to New Business teams and vendor partners while embedding compliance and risk requirements into operational processes, standard operating procedures, and governance routines to strengthen sustainability, consistency, and scalability.

Coordinate across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to monitor performance, identify gaps, drive issue resolution, and advance continuous improvement across teams, regions, and partners.

The Minimum Qualifications

• Bachelor's degree or 6 years of experience in financial services
• 5+ years of experience in Life New Business, insurance operations, regulatory operations, compliance, risk management, or a related business operations function
• 2+ years of experience developing presentations, reporting, or executive communications for leadership audiences, including translating complex information into clear, concise messaging

The Ideal Qualifications

• Experience applying audit, compliance, governance, or risk management frameworks in an insurance or financial services environment
• Project or program management experience, including prioritization, dependency management, and execution across multiple stakeholders and deadlines
• Experience identifying operational or regulatory risks, assessing impacts associated with change, and addressing control gaps
• Experience working in a fast-paced, evolving environment with changing priorities
• Experience supporting regulatory audits, market conduct reviews, certifications, or compliance programs
• Knowledge of Life New Business regulatory requirements, including areas such as Reg 60, 38a, and 38a-1
• Experience working with global delivery models or third-party vendor partnerships in a distributed operating environment
• Background in process standardization, governance, or operating model design
• Experience driving end-to-end accountability across distributed teams or functions
• Experience using data and business insights to influence decisions through executive-level communication and storytelling

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary Range: $88,300-$115,900

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure – it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.