General Superintendent, MOW Control, OCC

Job Information

• Title: General Superintendent, MOW Control, OCC
• Authority: TA
• Department: Subways
• Division/Unit: Service Delivery
• Location: 354 W 54th Street
• Hours: Various
• Reporting Manager (if Applicable): Assistant Vice President (OCC)
• Deadline (if Applicable): 10/12/26
• Compensation: $167,186 (GEN 010)

POSITON SUMMARY:

The General Superintendent, MOW Control is responsible for serving as the MOW liaison at the Operation Control Center (OCC). The selected candidate will manage and monitor significant events requiring response from the various divisions within MOW, coordinate the notification and dispatch of emergency personnel, evaluate emergency conditions and coordinate the response for customer assistance. They will interact with all other OCC personnel, other departments within NYCT, and NYC/NYS emergency response agencies to coordinate emergency/incident responses. The incumbent will also notify and update MOW leadership on significant events, prepare reports and make recommendations, develop and modify procedures, assist the manager and supervisors of the OCC MOW Operations Center unit and ensure adequate, around-the-clock coverage.

EDUCATION AND EXPERIENCE:

• A High School Diploma or its educational equivalent.
• Ten (10) years of experience and five (5) years must have been in a managerial/supervisory capacity.

DESIRED SKILLS:

• In-depth knowledge of relevant regulations, MOW policies and procedures, and the functions of the MOW Operations Center.
• Strong understanding of the NYC Subway system infrastructure, including track, power operations, and emergency/safety protocols.
• Familiarity with the operations of other NYCT Subways divisions and the OCC.
• Demonstrated ability to assess emergency conditions and coordinate effective responses across multiple units.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact professionally with OCC personnel, field staff, NYCT departments, and external emergency agencies.
• Proven problem-solving abilities and sound judgment, especially in high-pressure or emergency situations.
• Ability to prepare clear reports, develop recommendations, and assist in creating or revising procedures.
• Experience supporting 24/7 operational environments and ensuring adequate staffing coverage.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $115,252 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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