Help Desk Support Services Specialist II

Help Desk Support Services Specialist IILocation: Waterloo, IowaOur Company: Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.Position Summary: The Desktop Support Specialist II provides advanced end-user support across CPM's global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.Key ResponsibilitiesProvide Tier II technical support for complex hardware, software, and connectivity issues.Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.Perform root cause analysis and ensure issues are fully resolved and documented.Device & User SetupConfigure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).Ensure devices are compliant with CPM standards and ready for productive use.Hardware & Software ManagementMaintain and validate hardware functionality.Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.User Account AdministrationProvision and manage user environments.Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.Security & ComplianceEnforce CPM IT security and data privacy standards.Support license management and ensure systems remain compliant with corporate policies.Documentation & User EnablementCreate and maintain technical documentation, procedures, and user guidance.Support user adoption of new tools, systems, and enterprise initiatives.Project & Global SupportParticipate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.Required Skills & CompetenciesStrong working knowledge of computer hardware, peripherals, operating systems, and enterprise softwareSolid understanding of networking fundamentalsProven ability to troubleshoot complex technical issues independentlyStrong organizational skills with consistent follow-throughClear and professional communication across regions and time zonesAbility to manage multiple priorities in a global support environmentEnterprise-first mindset with strong ownership and accountabilityQualificationsBachelor's degree in Computer Science, Computer Engineering, or a related field preferredEquivalent experience, including military technical training or hands-on IT support experience, will be consideredPrior experience in a desktop or end-user support role strongly preferredWork Style ExpectationsOperates as a centralized Corporate IT resource supporting CPM globallyMaintains a consistent focus on enterprise standards rather than local site preferencesDemonstrates high ownership from issue intake through resolutionTrusted to work independently with minimal day-to-day supervisionCPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.