Front Office J-1

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Front Office J-1

To create a seamless, personalized, and memorable guest experience throughout every interaction with the Front Office. The Front Office Agent serves as a primary liaison between the guest and the hotel and is responsible for delivering exceptional service through both traditional Front Desk functions and Ideal Services communications. This position provides a warm and professional arrival and departure experience, assists guests with requests and concerns, processes reservations and financial transactions, manages hotel telephone communications, coordinates and dispatches guest requests, and works closely with hotel departments to ensure timely and effective resolution of guest needs. Front Office Agents may be assigned to Front Desk, Ideal Services, or related Front Office functions based upon operational needs and are expected to demonstrate comprehensive knowledge of both areas.

Essential Job Functions:

• Guest Arrival, Departure & Front Desk Operations
• Answer incoming telephone calls to the hotel promptly, professionally, and courteously in accordance with Omni communication standards.
• Ideal Services & Guest Communications
• Remain actively engaged with guests, anticipate needs when possible, and strive to exceed expectations at every opportunity.
• Guest Experience & Service Recovery
• Maintain working knowledge of Front Office systems and equipment required for assigned responsibilities.

Qualifications:

Previous customer service experience required; hotel or luxury hospitality experience preferred. Excellent verbal and written communication skills, with particular emphasis on professional telephone etiquette and face-to-face guest interaction. Excellent guest service, interpersonal, and problem-solving skills. Ability to remain composed, professional, and service-focused while managing multiple guest requests and operational priorities. Strong computer and organizational skills with the ability to learn and effectively utilize hotel systems. Ability to work independently as well as collaboratively within a team environment. Ability to exercise appropriate judgment when handling confidential guest information and service recovery situations. Maintain a professional business appearance, attitude, and performance consistent with Omni standards. Must be able to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays based upon business needs. Must be able to stand, walk, or sit for extended periods or for the duration of an assigned shift. Must be able to move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Position requires repetitive use of telephone and computer equipment throughout the workday.