Front Desk Patient Service Representative

Sales & Marketing Coordinator


Schedule: Monday-Friday | 9:00 AM-5:00 PM


Join Our Team and Help Drive Customer Growth


We are seeking a motivated, organized, and customer-focused Sales & Marketing Coordinator to support our Sales Managers, field sales team, and customer relationships. This role plays an important part in driving business growth through lead generation, account management, sales support, and marketing initiatives.


The ideal candidate is a proactive problem solver with strong communication skills, the ability to build relationships, and the confidence to manage multiple priorities in a fast-paced environment. This position offers the opportunity to work closely with sales teams, customers, and internal departments to help achieve company goals.


Key Responsibilities

• Support Sales Managers and field sales representatives with daily sales activities and territory management
• Assist with lead generation, customer relationship management, and implementation of marketing strategies
• Identify opportunities and make outbound calls to re-engage inactive customers and lapsed accounts
• Respond to customer inquiries regarding products, availability, pricing, and recommendations based on customer needs and feedback
• Maintain customer information, sales leads, and account activity within CRM systems
• Manage sales lead pipeline and provide follow-up on opportunities
• Handle inbound customer inquiries, outbound sales calls, and trade show follow-up activities
• Analyze sales trends and results to provide reporting and insights to Sales Managers, Sales Consultants, and Manufacturing teams
• Support account management efforts, including customer retention and product upselling opportunities
• Coordinate new product releases with internal teams and Customer Service representatives
• Identify opportunities to improve processes, increase efficiency, and support company growth
• Maintain compliance with company policies, safety guidelines, manufacturing procedures, and quality standards
• Provide professional, solutions-focused communication with customers, sales teams, and external contacts
• Perform additional duties and responsibilities as assigned

Required Qualifications

• Bachelor's degree preferred, ideally in Marketing, Business, or a related field
• 2+ years of experience in Sales, Marketing, Direct Marketing, e-Commerce, or a related business environment preferred
• Experience supporting sales and marketing initiatives, including analyzing campaign results
• Strong customer service, communication, and relationship-building skills
• Ability to manage multiple priorities, stay organized, and work independently with minimal supervision
• Strong problem-solving skills with the ability to develop creative solutions
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Experience maintaining detailed records, documentation, and reporting

Preferred Qualifications

• Experience in the ophthalmic, medical device, or healthcare industry
• Familiarity with FDA Quality System Regulations and ISO standards
• Experience working in a regulated manufacturing environment
• CRM experience (ACT or similar systems preferred)
• Ability to communicate effectively with medical professionals, customers, and sales representatives

Ideal Candidate


A highly organized and driven professional who enjoys building relationships, supporting sales initiatives, and finding opportunities to improve customer satisfaction and business growth. This person should be adaptable, accountable, and comfortable taking initiative in a dynamic environment.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.