Front Office Supervisor

Front Office Supervisor Assist guests in the check‑in and check‑out procedure, as well as throughout the entirety of their stay. Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow. Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity. Anticipate guests’ needs and go out of your way to maximize the guest experience. Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests. Ensure the accurate and hospitable handling of guest reservation, check‑in, check‑out, payment, including credit card and cash handling procedures. Maintain proficient administration of the hotel's electronic reservation system. Maintain compliance with hotel safety programs and procedures, including emergency and security systems. Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner. Qualifications 2+ years’ experience working in a front desk/receptionist type role. Passionate about working with people and will go above and beyond for each guest’s needs. Excellent oral, written, and interpersonal communication skills. Strong problem‑solving and solution‑finding abilities, dedicated to ensuring the best experience for guests. Physical Requirements This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position requires little to no travel outside the property and surrounding area. Benefits Provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. #J-18808-Ljbffr