Receptionist

Become a part of our caring community Why this role exists: Our Front Office Healthcare Support team will deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional will work onsite, report to the Center Administrator, and serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the center. You will perform core front office responsibilities within defined workflows and escal Data Integrity: You will verify every patient's identity and insurance coverage to prevent downstream billing errors and denials. Orchestrator of Flow: You will coordinate patient arrival, signaling patient readiness to the clinical team and minimize wait times to support provider throughput. Customer Experience Champion: As the first and last point of contact, you will use empathy and clear communication to support patient satisfaction and retention. Financial Steward: You will secure the clinic's financial health by identifying and collecting copays and outstanding balances at the point of service. What You Will Do Pre-Visit Preparation: You will review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps. You will identify routine gaps and follow established steps to resolve or upscale them. Digital-First Intake: You will facilitate patient check-in using digital tools and ensure all demographic information, consents, and Patient Ready signals are completed accurately. Queue and Wait-Time Management: You will monitor the waiting room and EMR task queues and communicate delays to patients and clinical staff. You will balance patient arrivals, calls, and assigned administrative tasks while maintaining accuracy. Point-of-Service (POS) Collections: You will discuss financial responsibility with patients, process payments accurately, and conduct daily drawer reconciliations. Exit and Outreach: You will complete patient checkout, schedule follow-ups, and conduct outreach for missed or preventive care appointments. Use your skills to make an impact We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications. Required Qualifications Knowledge Computer literacy Patient eligibility and benefits Scheduling systems for staffing optimization EMR systems and patient data management Skills Handle patient concerns while maintaining partnerships Follow defined workflows consistently Manage patient needs across scheduling, hand-offs, and follow-up Manage time and tasks efficiently Handle incoming calls accurately and professionally Maintain accurate and complete records Work effectively across teams Abilities Maintain accuracy and completeness across tasks Manage multiple tasks simultaneously while maintaining accuracy Other (Behaviors and certifications) Demonstrate reliability, punctuality, and integrity with PHI and cash Demonstrate professionalism, adaptability and growth mindset Demonstrate receptiveness to coaching Preferred Qualifications Knowledge Communication channels and escalation guidelines Digital intake and data verification processes Patient identity protection Clinical operations and types of clinic visits Patient registration processes Skills Independently solve routine front office issues Abilities Manage complex workloads and multiple responsibilities Other (Behaviors and certifications) Medical receptionist certificate from a specialty school Customer service experience Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. medical, dental and vision benefits 401(k) retirement savings plan time off (including paid time off, company and personal holidays, paid parental and caregiver leave) short-term and long-term disability life insurance many other opportunities About Us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, sc #J-18808-Ljbffr Conviva Care Solutions