Client Success Manager

About NCC

At NCC, we're driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers - not just as a vendor, but as a trusted extension of their team.

Overview
We're looking for a Client Success Manager (CSM) to join our growing team. In this role, you'll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You'll act as the main point of contact for new customers - ensuring they not only launch successfully but continue to see measurable value from our solutions.

This position combines technology, training, and relationship management. You'll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations.

What You'll Do

• Lead onboarding and training sessions for dealership teams on NCC's Complete Credit platform
• Serve as a trusted partner, driving best practices and measurable adoption across accounts
• Partner with dealership management to customize workflows and optimize credit processes
• Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
• Monitor key metrics around product utilization, satisfaction, and SLA adherence
• Identify opportunities to streamline processes, enhance user experience, and improve results
• Maintain detailed documentation, including health check plans, issue logs, and status reports
• Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
• Represent the voice of the customer internally to influence the roadmap and product improvement

What You'll Bring

• 3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
• Excellent communication and presentation skills, both in person and virtual
• Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
• Hands-on experience with web-based software and mobile applications
• Strong analytical, problem-solving, and decision-making skills
• Familiarity with automotive retail operations - dealership experience strongly preferred
• Willingness to travel up to 60% for onsite dealer launches and trainings
• A proactive, customer-first mindset - you're passionate about helping clients win

Why NCC

• Work with an innovative team at the forefront of automotive credit technology
• Partner with industry-leading dealerships nationwide
• Competitive compensation and travel perks
• A culture built on collaboration, accountability, and growth

We are an equal employment opportunity employer and a drug-free workplace.

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