Community Manager

Community Manager Chicago, IL 60601 JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors, both on‑site and virtually, and to foster a sense of community. The ideal candidate has a hospitable and creative personality, exceptional business acumen, and tech‑savviness. This role plans meetings, professional conferences, social and networking events, manages the admin portal of the property app, oversees property social media accounts, and creates internal marketing collateral. The Community Manager also provides exemplary concierge services, arranges events and reservations, and delivers accurate reports and billing to tenants and the client.

JOB DUTIES

Coordinate regular programming, including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas Plan and maintain the property programming budget Partner with fitness providers for health and wellness programming Create marketing collateral for property programming and events using property‑specific branding Partner with onsite and local retailers and dining establishments to highlight promotions Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants Maintain the admin portal of the property app, including conference center reservations, building events, and local area information and partnerships Manage the property social media pages Write and design eblasts and monthly newsletters to tenants who have opted into the service regarding events occurring in the building and around the local area Act as a building ambassador, including maintaining a welcoming presence in public spaces during high‑traffic times and events Respond to in‑person, phone, and email requests from tenants, providing guidance and information in a timely manner Be knowledgeable of local and trending events, attractions, restaurants, hotels, tours, and transportation options in the surrounding area, helping to coordinate reservations and tickets Negotiate contracts with area vendors for best prices and services Provide detailed reporting of events, conference‑center bookings, social media engagement, and building app usage to the client Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients Handle other concierge‑related requests as needed

SKILLS AND APTITUDES

Experienced in marketing and event planning Independent thinker and self‑starter Ability to host and engage tenants and visitors in events and programming Foresight to organize event logistics up to 1,000 attendees Eye for clean, concise marketing collateral Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue Multi‑tasking in a fast‑paced environment, accommodating and communicating to a broad range of clientele with varied needs Quick and efficient problem solving for client or tenant requests Motivated self‑starter who can work with minimal supervision Creative problem solver Excellent time management Proactive, approachable, and solution‑focused Professional demeanor and appearance Strong planning and organizational skills Excellent interpersonal and communication skills Commitment to company values Knowledgeable in Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

Bachelor’s Degree or equivalent work experience At least three years’ experience in marketing and event planning, including VIP guest service Previous concierge or VIP retail experience highly preferred This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 70,000.00 – 78,000.00 USD per year Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. Candidates in specific states may be subject to local fair‑chance hiring laws. This position is accepting applications on an ongoing basis. #J-18808-Ljbffr US AMR-Jones Lang LaSalle Americas, Inc.