Operations Service Coordinator

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Operations Service Coordinator to join our warehouse team. The Coordinator internally services the customers by maintaining their inventory through performing and coordinating the workflow of record center tasks including put-away, retrievals, internal for the workflow coordination of a team of record center specialists by defining and assigning daily work duties. Responsible for productivity, quality, and completion of daily work assigned.

What You’ll Do (Responsibilities)

In this role, you will:

• Responsible for planning daily work assignments for the team, communicating targets and monitoring results throughout the course of the shift.

• Responsible for measuring and reporting results to direct team and Market leadership.

• Have the ability to motivate the team to perform at the highest level in order to meet internal performance requirements and external customer expectations.

• Assist in procedural training of new Record Center Specialists.

• Individual and team responsibility for customer transactions

• Process all incoming orders including, scanning carton barcodes and locations, storing items in the record center, downloading scanned information, investigating and resolving all exceptions, and closing the order in SafekeeperPlus.

• Process retrieval orders including pulling the items, verifying items, closing service orders on SafekeeperPlus manifesting all orders, and preparing for shipment to the customer

• Process all internal moves including pulling customer material from one location and storing it in another location, investigating all exceptions, and closing all work orders in SafekeeperPlus.

• Process all destruction including pulling required material, verifying it for accuracy, preparing it for destruction, and investigating and resolving all exceptions.

• Research and resolve discrepancies encountered during the above processes and communicate difficult issues or problems to the supervisor

• Prepare and process all record center paperwork necessary to accomplish the above processes

• Observe all safety procedures and report safety issues

• Perform other duties as assigned

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Must be 18 years of age or older and successfully meet the background check and drug screen requirements

• Attention to detail, ability to read and write, professional communication skills

• Ability to coordinate work and set up workflow priorities

• Strong organizational skills

• Ability to understand and execute instructions and perform routine problem-solving.

• Ability to make judgments and decisions independently and in conjunction with others.

• Ability to perform repetitive work moves, destruction, permanent withdrawals, and any other projects requested.

• Ability to work the shifts provided based on the volume dictated by our business

• Ability to handle physical work which includes lifting and carrying an average of 40 pounds

• Ability to work in a dusty environment, fast-paced, the environment that is not climate controlled

• May be required to travel between facilities, ability to climb stairways

• Able to work overtime as required

What We Offer (Benefits)

• Competitive Compensation and Benefits aligned with your experience.

• Full Health and Dental Benefits starting on the first day of employment.

• Paid Time Off:Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.

• Financial Wellness:401(k) with Company Match and an Employee Stock Purchase Program.

• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

• Company-paid essentials like uniforms, safety footwear, masks, and gloves.

Call to Action

If you're ready to drive your career forward with a company that values your skill and dedication, apply today!

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to View email address on click.appcast.io. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0104291