Network Specialist

Network Specialist / Desktop Support Specialist

Location: San Diego, CA
Employment Type: Contract
Worksite Type: 100% Onsite
Pay Rate: Up to $39/hr W2, depending on experience
Duration: 6 months
Schedule: Monday-Friday, 8:00 AM to 4:30 PM

LHH is seeking a Network Specialist / Desktop Support Specialist for an onsite contract opportunity in San Diego, CA. This role will support a confidential academic research environment and provide hands-on Tier 1 and Tier 2 technical support for faculty, staff, workstations, software, hardware, printers, peripherals, user accounts, permissions, and audio-visual equipment.

Responsibilities

Provide Tier 1 and Tier 2 technical support for computers, software, hardware, printers, peripherals, accounts, and audio-visual equipment

Assist with deployment, maintenance, upgrades, and inventory of computers, peripherals, and AV equipment

Support onsite events and meetings

Create procedures and documentation and provide technical training for faculty and staff

Educate faculty and staff on computer-related topics, including new software, new hardware, and system compatibility

Maintain user accounts, permissions, and quotas

Provide in-person and remote technical support and consultation to faculty and staff regarding software, hardware, and account issues

Install and troubleshoot software and hardware for end users

Provide workstation technical support and troubleshooting for network printers, multifunction devices, and help desk support

Provide technology orientations to incoming faculty and staff

Test new applications and third-party programs to ensure compatibility with the client environment

Maintain computer equipment and related technology spaces and facilities

Required Qualifications

Minimum of 3 years of IT experience

2+ years of Desktop Support and/or Help Desk experience

Proven experience providing Tier 1 and Tier 2 technical support in a fast-paced environment

Hands-on experience troubleshooting Windows and Mac workstations

Experience troubleshooting software, hardware, printers, and peripheral devices

Experience managing and supporting user accounts, permissions, and end-user technical support

Excellent customer service skills with strong verbal and non-verbal communication abilities

Strong troubleshooting, problem-solving, and customer support skills with the ability to resolve technical issues efficiently

Ability to learn new systems and willingness to take on additional responsibilities

Ability to work both independently and cooperatively in a team environment

Ability to follow up through successful completion of assigned tasks

Experience with networks, workstations, wireless communication, security software, and related procedures

Nice to Have

Experience supporting audio-visual equipment and onsite meetings/events

Experience managing computer inventory and deployments

Experience providing new employee technology orientations

Experience with hosted SaaS tools such as G Suite, Atlassian, and Zoom

Experience with ticketing systems

Experience using command-line tools for Mac and Windows

Ability to create or edit scripts and programs in batch script, shell script, or PowerShell

Working knowledge of software development tools, including versioning systems

Experience creating and automating processes

Experience with mobile device management systems, preferably AirWatch

Additional Details

Interview Process: Teams video interview
Dress Code: Business casual
Parking: Ample parking, no fee

Pay Details: $25.00 to $39.00 per hour

Search managed by: Eben Mahoney


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.