New Patient Coordinator

Job Description

Job Description Job Title: Patient Coordinator – Pain Management Location:

La Mesa California Department:

Clinical Operations Reports To:

Practice Manager / Clinical Director Employment Type:

Full-Time Position Summary The Patient Coordinator serves as a primary point of contact for patients within the pain management practice, ensuring a smooth, compassionate, and efficient patient experience from initial inquiry through ongoing care. This role supports clinical staff by coordinating appointments, verifying insurance, facilitating communication, and helping patients navigate treatment plans while maintaining compliance with healthcare regulations. Key Responsibilities Patient Experience & Communication Greet and assist patients in person and via phone, email, and patient portal Provide clear explanations of visit expectations, procedures, and next steps Respond to patient questions with empathy, professionalism, and discretion Manage patient flow to minimize wait times and optimize clinic efficiency Scheduling & Coordination Schedule new and follow-up appointments, procedures, and imaging as directed Coordinate referrals, authorizations, and outside records Track cancellations, no-shows, and reschedules Ensure pre-visit requirements are completed prior to appointments Insurance & Administrative Support Verify insurance eligibility and benefits Obtain prior authorizations for procedures, imaging, and treatments Collect copays, balances, and required documentation Maintain accurate patient demographic and insurance records Clinical & Documentation Support Assist with intake forms, medical histories, and consent documents Upload and organize records within the EMR system Communicate patient needs and concerns to clinical staff Ensure compliance with HIPAA and practice policies Operational Support Support providers and clinical staff with daily workflow needs Participate in process improvement initiatives Maintain a clean, organized, and patient-friendly front office environment Required Qualifications High school diploma or equivalent (required) 1+ year experience in a medical office or healthcare setting (preferred) Experience in pain management, orthopedics, neurology, or specialty care (preferred) Strong customer service and communication skills Ability to multitask in a fast-paced clinical environment Proficiency with EMR systems and basic computer applications Knowledge of medical terminology and insurance processes (preferred) Desired Skills & Attributes Compassionate, patient-centered approach Excellent organizational and time-management skills Professional demeanor and strong attention to detail Ability to handle sensitive situations calmly and respectfully Team-oriented with a proactive mindset Comfortable discussing financial and insurance matters with patients Work Environment Outpatient pain management clinic Frequent interaction with patients experiencing chronic pain Combination of desk work, phone communication, and patient interaction Benefits (if applicable) Competitive compensation Health, dental, and vision insurance Paid time off and holidays 401(k) or retirement plan Opportunities for growth within the practice Equal Opportunity Statement California Pain is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.