Financial Services Specialist

Do you love connecting with families, building community partnerships, and creating meaningful first impressions? BrightPath Behavior is looking for a compassionate, organized, and relationship-driven Client Financial Services Specialist to help families navigate their path to services and strengthen our network providers across the organization Who We Are At BrightPath Behavior, we are dedicated to making a meaningful difference in the lives of children and families through Applied Behavior Analysis (ABA). Guided by compassion, collaboration, and clinical excellence, we provide individualized treatment to help each child thrive in their home, school, and community. Our vision is to create lasting change, supported by a passionate team committed to quality care. As a BCBA-led, child-focused organization, we prioritize meaningful client programming, staff development, and caregiver engagement. Why BrightPath Behavior We cultivate a supportive, client-centered environment where collaboration and growth are key to delivering excellent results. As an Client Financial Services Specialist, you’ll join a team dedicated to clinical excellence and empowered to grow both personally and professionally. If you’re passionate about making a difference, BrightPath Behavior is the place for you. At BrightPath Behavior, you’re surrounded by support, with teammates who show up for one another, share techniques, work collaboratively, and celebrate wins. Through play-based therapy, you’re committed to impact; every new word, skill mastered, and smile reflects the care you bring, and the difference you make for children and their families. Your growth isn’t just possible; it’s encouraged. You’ll learn from peers and mentors every day through hands‑on training, shared knowledge, and opportunities to master techniques that open doors for your future Salary Range $45,000 - $50,000 per year Salary Exempt Responsibilities Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Conduct a benefits and eligibility check on new and existing clients Perform eligibility and benefits calls to insurance Educate caregivers on how their policy handles Applied Behavior Analysis (ABA) benefits and discuss patient responsibility, if applicable Create and maintain payment plans Provide payment support resources to client families, as applicable Generate and send patient responsibility invoices Post patient responsibility payments Manage patient Accounts Receivable (AR) and resolve provider inquiries Research and manage client refund requests Carry out billing, collection, and reporting activities according to specific deadlines Generate and send primary and secondary claims in insurance Post insurance payments and reconcile Accounts Receivable Manage working aging report Research and resolve payment discrepancies Track denied insurance claims and submit appeals Manage medical record requests and submit documents Resolve insurance AR balances and denials Check incoming mail and scan all received documents into the appropriate system at least once per week Maintain up-to-date knowledge of insurance policies and billing regulations Accept feedback and be willing and able to implement new or modified policies and procedures Utilize effective time management skills and ability to manage multiple tasks at one time Demonstrate excellent written and verbal communication skills Adhere to organizational policies, procedures, and established protocols Work from assigned job location during standard business hours Attend required meetings Complete other projects and duties, as assigned Skills & Qualifications Position Qualifications and Credentials Candidates must reside in Austin, Texas Bachelor’s degree in related field (preferred) Experience with Billing and RCM for ABA Therapy Preferred Fluent in spoken and written English Excellent written and verbal communication skills Ability to adapt to a changing environment Ability to take feedback from supervisors and make corrective action Ability to work on a team Willing to learn and implement new skills Physical Demands Occasionally- less than 1/3 of the time; Frequently- 1/3-2/3 of the time; Regularly- over 2/3 of the time Must be able to regularly assume a variety of repetitive postures (kneeling, squatting, crouching, sitting, standing, etc.) Must be able to frequently stand for sustained periods of time Must be able to frequently lift or move up to 50 pounds on an occasional basis Must be able to regularly work in a highly stressful environment while maintaining a calm demeanor throughout daily interactions Must have manual dexterity sufficient to regularly perform various keyboard functions Must be able to regularly give and receive detailed information through oral communication Must have visual acuity including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Must be able to frequently sit at a computer terminal for extended periods of time Must be able to regularly travel to and from different in the areas served by the organization Must be physically present at the assigned job site BrightPath Behavior is an accredited ACE provider authorized by the BACB to offer continuing education units (CEUs) and professional development units (PDUs) to our clinicians. #J-18808-Ljbffr