Restaurant General Manager

Position Overview We are looking for a leader with 3-5 years management experience in high-volume, full-service restaurants. The General Manager must effectively work with all staff to ensure each of our guests is welcomed and entertained by attractive Twin Peaks Girls and served tasty, scratch‑made food and 29‑degree beer. The GM must motivate all staff and maintain a fun, playful atmosphere, and have a good handle on profit and loss and inventory control. We offer competitive salary, bonuses, extensive training, paid time off, medical/dental benefits and more. Essential Duties Daily Operations Manage shifts which include decision making, scheduling, and planning while upholding standards, product quality and cleanliness. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Provide direction to employees regarding operational and procedural issues. Hospitality Ensure positive guest experience in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. Investigate and resolve complaints concerning food quality and service. Leadership Effectively teach, motivate, coach, and discipline all staff, including assistant managers, kitchen crew, and Twin Peaks Girls. Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance. Training Train and develop the store’s management team, providing and documenting regular coaching and evaluation. Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table. Hold kitchen staff accountable for the “10 Absolutes of a Twin Peaks Cook” and sanitation standards. Recruiting Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise. Employee Management Interview, counsel, hire and terminate employees, and ensure that all such events are properly documented. Maintain organized and updated training schedules, programs and materials for new employees. Create daily shift schedules for hourly employees on a weekly basis in accordance with company policy. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines. Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident. Financials Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. Marketing & Sales Drive sales by working with managers and Twin Peaks Girls to execute excellent operations, local store marketing efforts, and social media marketing efforts. Effectively execute food, drink, event, contest, and merchandise promotions. Standards Dress and act professionally each day to set a good example for all employees. Be willing and able at any time to correct Twin Peaks standards that are not being met. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent, high-quality food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Ensure that alcohol is always served responsibly and in accordance with the law. Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country. Supervision Received This position will report to the Director of Operations. Supervision Exercised Managers and full restaurant staff. Minimum Qualifications & Skills Must have three to five years’ experience managing high-volume restaurants and/or bars. Proficient in the following aspects of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports. Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits. Must successfully attend and complete any and all required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Must effectively communicate in English. Spanish communication skills are extremely helpful. High school diploma required. Knowledge of office software—MSWord, Excel. Work Environment Regularly exposed to fumes or airborne particles from the kitchen. Occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler. Sometimes exposed to toxic or caustic chemicals when cleaning. The noise level is usually loud. May be exposed to cigarette or cigar smoke in smoking sections. Physical Demands Must regularly stand for up to 10 hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk and hear. Must frequently reach with hands and arms. Must occasionally sit; lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr