Part Time Service Advisor Trainee

Service Advisor Trainee

We are seeking a motivated and customer-focused individual to join our team as a Service Advisor Trainee. In this role, you will learn the essential functions of a Service Advisor, acting as a liaison between customers and our service team. You will ensure that customers receive outstanding service and care, while also helping to manage service operations efficiently. This is an entry-level role with room for career advancement within the company.

Assist customers in understanding their vehicles service needs, ensuring clear communication between customers and technicians

Develop knowledge of service processes, repair orders, and vehicle maintenance

Learn to prepare accurate cost estimates for vehicle repairs and services

Facilitate customer appointments, ensuring timely and efficient service scheduling

Communicate service updates to customers in a clear and friendly manner

Handle customer concerns and issues, working to resolve them in a professional manner

Maintain up-to-date knowledge of products, services, and warranties

Assist with customer follow-ups and service reminders

Provide exceptional customer service while fostering a positive work environment

College education preferred but not required

Excellent communication and interpersonal skills

Strong attention to detail and ability to multitask in a fast-paced environment

Ability to work well in a team setting

Basic knowledge of automotive services is a plus but not required

Willingness to learn and adapt to new challenges

Work Schedule: 8-6 Monday, Friday, and Saturday

401(k) + Company Match: Plan your future with confidence through our retirement savings program, which includes a company match up to 6%

Paid Time Off (PTO): Begin accruing PTO immediately, with eligibility for use after 90 days of employment for Full Time Employees.

Comprehensive Insurance Package: Full array of insurance options including health, dental, vision, and life insurance for Full Time Employees.

Career Growth: Ample opportunities for professional development and advancement within the company

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.