Cloud Operations Manager

Position Description & Qualifications

Looking for an opportunity where you can make an impact every day? Discover this exciting opportunity supporting the Air Force Modeling and Simulation Support Services (AFMS3) program. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our service members by discovering your new role supporting this critical mission.

Must have an active U.S. Department of War (DoW) Secret security clearance.

Serco is excited to support the Air Force Modeling and Simulation Support Services (AFMS3) contract. The primary purpose of this contract is to ensure that the Department of the Air Force (DAF), Department of Defense (DoD), and External Partner Agencies maintain cutting-edge Modeling and Simulation (M&S) capabilities that are secure, interoperable, and efficient. The contractor will provide comprehensive support and innovative solutions that enable the continuous evolution and enhancement of M&S systems, ensuring that the DAF and DoD can effectively prepare for and execute their missions with the highest level of readiness and lethality.

You will serve as the Cloud Operations Manager responsible for ensuring the smooth, efficient, secure, scalable, and cost-effective operation of the Distributed Learning System Architecture (DLSA) cloud infrastructure and associated cloud services. This role provides operational leadership for cloud resource management, infrastructure governance, performance optimization, capacity planning, security compliance, and service availability within a mission-critical Department of Defense environment.

In this role you will:

• Oversee the provisioning, configuration, and maintenance of cloud resources

• Optimize cloud resource utilization to minimize costs and maximize performance

• Ensure the cloud environment is scalable and elastic to meet changing business demands

• Ensure compliance with relevant regulations and security standards

To be successful in this role you will have:

• An active U.S. Department of War (DoW) Secret security clearance.

• U.S. citizenship

• The possibility to telecommute (Full-time)

• A Bachelor’s degree (or additional years of relevant experience in technical, engineering, cybersecurity, or program management fields in lieu of degree)

• 15 years of experience

• Prior experience supporting AFMS, or other DoD M&S programs is strongly desired

• The ability to travel 10%

Additional desired experience and skills:

• 10+ years enterprise IT/cloud operations experience

• 5+ years managing production AWS environments

• AWS ECS

• Docker

• Terraform / Terraform Cloud

• CloudWatch

• CI/CD experience

• AWS Solutions Architect Professional

• Terraform Associate

• CCSP

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .