Relief Pharmacist

Relief Pharmacist

Salary Range $53.00 - $56.00 Hourly Position Type Part Time Job Shift Day

Job Description

Primary Responsibility The primary responsibility of a Relief Pharmacist is to ensure customer satisfaction by safely and accurately delivering the correct supply of medications or medical devices to our customers at ALL store locations, while maintaining professional competency. A Relief Pharmacist increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment. A Relief Pharmacist is also responsible for staying abreast of all Federal, State and County regulations relating to the profession of pharmacy, and for complying with these laws, as well as all pharmacy procedures.

Job Description Essential Duties You MUST perform the following duties regularly and up to company standards:

• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Receive prescriptions from customers and medical professionals.
• Type, bill, count, package and check prescriptions.
• Check for appropriate dosage, drug interactions and drug-disease interactions.
• Dispense proper prescription medicines or medical supplies accurately and efficiently.
• Counsel patients on proper use, storage, and side effects of medications.
• Answer incoming phone calls and pages over the PA system.
• Provide supervision to pharmacy staff.
• Oversee the ordering and safe/secure storage of medications.
• Check products for expired dates.

Non-Essential Job Duties In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.

• Process invoices and file prescriptions.
• Check-in and store supplies and merchandise.
• Charge and collect payment from customer using cash register/computer.
• Properly price, stock and merchandise items to correct locations on the sales floor.
• Inventory merchandise process returns, check for outdate items, etc.
• Refill and maintain robot or other counting technology.
• Maintain and clean the department - dust, discard trash, etc.
• Work at other pharmacy locations and worksites as needed.
• Perform other duties as required or assigned.

Customer Service Expectations All associates are required to provide our customers with World Class Service with a local touch.

• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

Working Conditions

• Continuously work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
• Seldom work in a store warehouse where it may be both noisy and dusty.

Work Hours

• Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

Equipment Use

• Frequently use a telephone to communicate with fellow store associates, customers, sales representatives and insurance companies; pens, pencils, calculator, photo-copier, fax machine, scanner and other office equipment to process customers prescriptions and invoices; computer to type and process prescriptions, type reports, emails, do research or look up claim information; spatula, counting tray and robot or other automatic pill counter to count and fill customers prescriptions.
• Occasionally use box cutters to open cases of merchandise and supplies; use scales and measuring devices such as a mortar and pestle, beakers and graduated cylinders to compound prescription medications.
• Seldom operate a computer/cash register (POS system) when charging and collecting payment from customers; operate a company vehicle and freight elevator; use ladders, stock wagons, hand truck, paper cutter, typewriter and other related equipment.

Mental, Physical and Communication Demands

• MENTAL Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations; stay abreast of current laws and regulations; maintain professional competency. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions; use math skills to fill prescriptions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.
• PHYSICAL Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and vials, and type on the computer; have corrected vision when verifying prescription and customer information. Frequently need to climb staircase to retrieve and stock merchandise. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties.
• COMMUNICATION Continuously need to communicate effectively with internal and external customers, co-workers, management and other healthcare providers in a timely and professional manner; read and understand prescriptions; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers, other health care providers and management; read emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers pages, use the PA system, and troubleshoot insurance problems. Occasionally need to read Owners manuals, instruction books, etc.; contact and talk to vendors.

Qualifications

Qualification Requirements Skills and Knowledge:

• Must have good mathematical skills for computing, measuring and billing purposes.
• Must have the ability to use technology in order to carry out duties and functions.
• Some knowledge of various health insurance plans is helpful.

Education / Experience / Background:

• Must have a current and valid Hawaii Pharmacist License in good standing at all times during course of employment.
• Must pass periodic criminal background checks for felony convictions related to controlled substances.
• Must stay up-to-date of all legal and regulatory developments that affect pharmacy practice.
• Must stay up-to-date with clinical guidelines and drug therapies.

Age Restrictions:

• Must be at least 18 years of age to operate a trash baler, freight elevator or any power-driven equipment.

Character Traits and Personal Work Values

• Personal Traits To promote good working relationships with co-workers, customers and vendors.
  • Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
  • Maintain a positive attitude toward work, vendors, co-workers, supervisors and customers.
  • Be service oriented toward customers and fellow co-workers.
  • Be a good listener, patient and understanding of customers and co-workers.
  • Be honest and trustworthy. Use good judgment.
  • Be neat and clean, in appearance and work habits.
• Work Habits To promote a productive work environment.
  • Greet, Help and Thank all customers.
  • Handle customers complaints and concerns with tact.
  • Be able to receive correction, criticism and complaints in a professional manner.
  • Maintain a good attendance record.
  • Be punctual and committed to work.
  • Be focused on task and detail-oriented, following all necessary and lawful procedures.
  • Show initiative. Always keep busy. Be a self-starter.
  • Be efficient and productive, while producing quality work.
  • Be flexible, versatile