Management Apprentice

Job Description

Job Description

Chi'Lantro is seeking an Apprentice. Apprentices possess our Core Values of Dedication, Authenticity, Resilience and Thankfulness. These individuals have been identified as top performers in our organization who are dedicated to the journey of self-development in order to become future leaders of Chi’Lantro. 

Chi'Lantro’s Apprentices help to incorporate our Core Focus in building a great team, with great people, to produce great results while providing exceptional customer service, while serving high quality food, in a clean environment to help Chi’Lantro become the world’s leading Korean BBQ-Inspired brand.

Who We are Looking For

• Dedication - We are passionate about our Core Focus and committed to providing the "Southern Hospitality" experience to our customers, team members, and our communities.
• Authenticity - We believe in open, honest, and thoughtful communication where we can express our emotions freely and clearly to always improve our relationships with each other
• Resilience - We believe in building a strong culture that is founded on positivity, trust, and accountability.
• Thankfulness - Each moment we breathe is a gift, so we remember to celebrate both the big and small wins and have fun.

Benefits

• $15.00 per hour plus tips 
• 120 hours paid time off, no waiting period
• Health, dental and vision Insurance 
• Opportunities for professional and personal growth 
• Leadership development
• Fast track to become an Assistant General Manager 
• FREE Chi'Lantro shift meal 

What You Do

• Help to coordinate daily restaurant operations in accordance with the Chi’Lantro Operating Manual
• Deliver and ensure excellent customer service is being practiced at all times. 
• Respond efficiently and accurately to customer inquiries and complaints. 
• Ensure all food is prepared, stored, and served according to Chi’Lantro’s Food Quality Standards found in the Food Manual.
• Uphold overall restaurant cleanliness standards and monitors kitchen equipment to ensure proper function.
• Maintain restaurant conditions up to Chi’Lantro’s internal audit standard, including cleanliness, proper uniforms, and appearance standards.
• Ensure team compliance with local sanitation and safety regulations.
• Ensure refrigeration temperature logs are properly completed daily.
• Ensure all inventory orders are placed on time in accordance with set ordering deadlines, securing inventory pars are sufficient to operate.
• Manage Inventory Rotation based on FIFO standards.
• Confirm with the GM that weekly inventory is completed by store management before the first scheduled shift on Sunday.
• Help to train new team members based on our Core Values and utilizing the People Analyzer.
• Help the GM/AGM in clarifying team member’s roles by utilizing the Accountability Chart
• Assist in holding the team accountable using the following tools: Record of Conversations, Performance Improvement Plans, and Accountability Chart.
• Reward and recognize team members and celebrate small wins.
• Assist in ensuring daily pre-shift “huddles” are being completed by store management.
• Participate in weekly store Level 10 meetings with store management. 
• Help to communicate Scorecard expectations weekly
• Complete assigned quarterly Rocks on time. 
• Assist the AGM/GM in continuous development of  team members by delegating and elevating.
• Assist with controlling operational costs and helps identify measures to cut waste.
• Help to ensure the team’s schedule is approved and posted by Thursday of every week.
• Assist in the payroll process.
• Work directly with the AGM/GM to implement new initiatives, policies and procedures.
• Assist to ensure all operational checklists are completed and submitted daily; including tip pool allocation, completion of waste logs, submission of Store Nightly Recap and End of Day Close Out, including Monkey Media. 
• Resolve staff conflicts and consult the AGM/GM on any staff issues. 
• Delegate daily tasks, cleaning tasks, prep work and other projects to crew members to Chi’Lantro standards.
• Perform other duties and responsibilities as required or requested.
• Is the Manager on Duty in the absence of the Assistant General Manager and General Manager.

Who You Are

• 3 months in a Shift Leader or relevant position.
• High sense of urgency
• Detail-oriented
• Ability to use your hands to chop, prep, hold and grab small and large items
• Must be able to communicate the primary language(s) of the work location.
  
• Ability to lift a minimum of 50 lbs.
  
• Knowledge of FIFO and food safety standards a plus, but not required.
  
• 18 years of age minimum.

Who We Are
As seen on ABC's Shark Tank and world famous for "The Original Kimchi Fries®"! Chi'Lantro is one of a kind Korean BBQ inspired™ Lifestyle fast casual brand that started in Austin, Texas. Established in 2010, Jae Kim, Founder of Chi'Lantro, started a food truck business by maxing out his credit cards and taking out his total savings of $30,000 to pursue his vision of building the world-leading Korean BBQ brand. 
Today, Chi'Lantro is in Austin, Houston and San Marcos and is committed to serving guests great food and amazing customer service in a clean and friendly environment.

Join our Dream! Come vibe with us on our inspiration journey!

All candidates will be required to have their Texas Food Handlers Certification, be authorized to work in the United States, and be 18 years of age or older.

Chi’Lantro provides equal employment opportunities (EEO) to all employees and applicants.