Platform Experience Manager

Job Description

Ingram Content Group (ICG) is hiring for a Platform Experience Manager to contribute to our IngramSpark team in LaVergne, TN just outside Nashville. 

As the Platform Experience Manager, you will partner with the Senior Business Operations Manager and members of the Business Operations and IT teams to define, ideate, prototype, test & launch new products on the IngramSpark & Lightning Source platform(s). Establishes primary focus for new features alongside business leadership by defining users and their problems across the full suite of product offerings and prioritizes these features based on the needs of the business & customer base. Gathers internal feedback and produces design layouts & wireframes with UX at their focus and designs high-fidelity prototypes. Manages testing of all new features, including timelines, feedback & implementation of changes across impacted departments. Through user engagement, reviews the existing UX paths to identify areas of improvement. Uses a strong understanding of design principles, as well as an understanding of the business & customer-base, to create solutions for programs and services of the company. Combines user experience and industry best practices with strong design principles and creative execution to develop high-performing product features.

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree in graphic design, marketing or related field OR directly related year for year experience
• 2 years’ specific market or equivalent experience in product design, project management and UX creation
• 2 years’ experience with professional design software (ie., Figma, XD)
• A portfolio that demonstrates the ability to design interactive experiences.

Preferred Qualifications:

• 1-2 years’ experience working with Figma
• Background in Web Design: including Responsive Design Principles
• Experience within the publishing industry
• Proficiency in creating wireframes and interactive prototypes to communicate design intent
• Proficiency in translating high-fidelity prototypes into responsive HTML/CSS for seamless developer handoff

Key Responsibilities:

• Delivers unique, creative solutions to user issues, driven from a deep understanding of the customer experience and the problems facing professional and self-publishers.
• Assists management, IT, and Product & Services Managers with all operations regarding the development of new products & services on the IngramSpark and Lightning Source websites.
• Influences the profile of new products & enhancement of existing products with research and data while performing design work with wireframes, mockups, user journeys, and interactive prototypes.
• Conducts user research and analyses competitor offerings to produce hard-data and reports to management stakeholders to help determine direction for new website features.
• Assists management, IT, and Product & Services Managers with prioritization of prospective features & development of new products & services on the IngramSpark and Lightning Source websites.

Hiring Salary Range: $72,895k- $92,168k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
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