Operations Support Manager

Operations Support Manager If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Operations Support Manager plays a key administrative and operational support role within the local IDD service unit. This position provides comprehensive assistance across onboarding, HR transactions, payroll and timekeeping, training coordination and facilitation, staffing support, recordkeeping, compliance, and general operational workflows needed to ensure smooth day-to-day business operations. The role serves as the liaison between caregivers, local leadership, and corporate support departments (HR, Payroll, Training, Billing, Compliance, Recruiting, and HRIS). The Operations Support Manager ensures that processes are completed accurately and timely, that employees receive high-quality support, and that the unit maintains regulatory and organizational compliance. This position requires strong organizational skills, attention to detail, excellent communication, and the ability to manage multiple administrative and transactional tasks simultaneously in a fast-paced environment. Duties and Responsibilities: Onboarding, Hiring and Employment Process Support HR, Records Management and Compliance Payroll, Timekeeping and Leave Support Scheduling and Staffing Support Training Management and Learning Compliance Coordination Training and Facilitation Responsibilities (as assigned and credentialed) Operational and Administrative Support Other Duties Supervisory Responsibilities This position may have supervisory responsibilities. Minimum Qualifications: High School Diploma or GED required. One year of experience in HR, payroll, training, operations support, compliance, or administrative coordination preferred. Ability to obtain and maintain required instructor certifications. Strong organizational skills, attention to detail, and communication abilities. Proficiency in Microsoft Office and electronic recordkeeping systems (HRIS, LMS, scheduling platforms). Valid driver's license (when travel between sites or training locations is required). Bilingual skills are a plus. Experience working with scheduling, personnel files, compliance activities, or onboarding workflows preferred. Ability to manage competing priorities and meet strict deadlines. Optimized time management and organizational skills. Strong interpersonal and communication skills; able to present information, assist staff, and communicate professionally. Ability to read, interpret, and follow policies, procedures, and regulatory requirements. Competency in Microsoft Office, HRIS systems (e.g., Workday), and training platforms. Ability to maintain confidentiality and demonstrate sound judgment. Physical Demands and Work Environment: Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements. Frequent use of standard office equipment, including computers, phones, and other peripherals. Ability to lift and carry items within a reasonable weight range, if necessary. Regular use of technology and exposure to prolonged periods of screen time. Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you've earned from hours you've already worked, before payday! Employee perks and discount program: to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.