Shift Manager

Certified Swing Manager

The Certified Swing Manager role is the next step above Floor Supervisor and represents the first fully certified level of Shift Management. Swing Managers support the daily operations of the restaurant by leading assigned shifts, ensuring outstanding QSC&V (Quality, Service, Cleanliness & Value), and maintaining a safe and productive work environment. This position requires strong leadership, dependability, and an understanding of all McDonald's standards and procedures.

Swing Managers serve as role models for crew and trainers, help support change, and execute the operational routines required to run an effective shift.

Responsibilities

Shift Leadership & Operations

Lead and manage assigned shifts following all McDonald's operational systems and routines.

Deliver exceptional customer service and address customer concerns promptly and professionally.

Ensure all stations are appropriately staffed and team members are positioned effectively during peak periods.

Monitor product quality, food safety, and restaurant cleanliness at all times.

Maintain stock levels and complete shift-level inventory routines as needed.

Uphold all McDonald's and Karpinske/Newman Organization policies, procedures, and standards.

Crew & Trainer Support

Provide direction, coaching, and performance feedback to Crew Members and Crew Trainers.

Support training initiatives by reinforcing correct procedures on the floor.

Help build a positive team environment and promote teamwork and communication.

Safety, Security, & Maintenance

Enforce all food safety protocols, daily temperature logs, and sanitation routines.

Ensure secure cash handling following McDonald's cash management policies.

Report equipment issues and ensure restaurant maintenance needs are communicated promptly.

Administrative Tasks

Assist with shift documentation, daily checklists, and shift handover notes.

Support managers with administrative routines when assigned.

Qualifications

Candidates for Certified Swing Manager must:

Be dependable, responsible, and demonstrate strong leadership and professionalism.

Follow all policies, appearance standards, and operational rules set by the Karpinske/Newman Organization.

Take direction from senior management and support organizational changes.

Display excellent communication and teamwork skills.

Have completed all Crew, Crew Trainer, and Floor Supervisor training and verifications.

Have at least 60 days of experience with the Karpinske/Newman Organization and be in good standing.

Have open and flexible availability, including:

Ability to work a combination of mornings, nights, and weekends

Ability to run multiple types of shifts as needed by the restaurant

Maintain a performance record that supports advancement into leadership roles.

Training & Certification Requirements

Certified Swing Managers must:

Complete all Shift Manager training modules as assigned.

Complete on-floor functionality training with the General Manager or Sr. Department Manager/Assistant GM.

Complete the Leadership Transitions course within the first 9 months of promotion.

Attend and pass Effective Shift Manager Training within the first 9 months.

Pass Food Safety Certification.

Complete and pass Shift Manager Verification following Effective Shift Manager Training.

Wage & Raises

Pay increases are tied directly to training completion and shift certification.

Raises may be provided incrementally as benchmark modules and verifications are successfully completed.

All increases follow the Karpinske/Newman Organization's established pay scale.

Appearance Guidelines

Swing Managers must maintain a professional, clean, and complete McDonald's uniform at all times, including:

Clean, wrinkle-free uniform shirt and pants.

Proper nonslip shoes.

Nametag and approved hat/visor.

Hair neat and secured following food safety standards.

No unauthorized accessories or items that conflict with McDonald's brand appearance standards.

Performance Reviews

Swing Managers will receive regular performance reviews conducted by restaurant leadership. These reviews may influence:

Continued employment in the Swing Manager role

Hours scheduled

Pay progression

Advancement opportunities into Shift Manager and higher leadership positions

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.