Member Relationship Specialist (Banker)

Redwood Credit Union is seeking a Part Time Member Relationship Specialist to provide member service duties including new accounts, loan transactions, and documentation, while also contributing to branch success through sales of credit union products. Key Responsibilities Sales & Service Provide excellent service to all Members, volunteers, internal employees, and service providers Cross-sell RCU and RCUSG products and services Open accounts and match Member needs to RCU and RCUSG products and services Determine the appropriate loan product(s) to meet the Member(s) needs Obtain information from Member to complete loan application; examine and collect proper loan documents Complete loan-funding process and recommend additional products or services to meet Member needs Research Member questions, problems, and complaints and respond with accurate information Safeguard member information and ensure confidentiality by following established policy and procedures Transactions Perform file maintenance on all types of accounts Perform accurate teller transactions and reconcile cash nightly Teamwork and Other Functions Conduct audits of Credit Union documents and files Answer phone and efficiently complete phone requests Participate in branch, departmental, and company meetings Perform branch opening and closing duties Minimum Qualifications Knowledge of financial institution products and services, including loans Thorough knowledge of personal computers with internet/intranet access and office equipment operation Skilled in counting and balancing cash Skilled in the operation of office equipment including personal computers with Internet and intranet access Ability to communicate effectively both verbally and in writing Ability to establish and maintain effective working relationships with a diverse group of people Ability to identify errors and make corrections Ability to effectively cross-sell products and services using a needs-based sales approach Ability and desire to work in a team environment Ability to work a rotating schedule which will include working on rotating Saturdays Licenses and Certifications Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761 Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance Compensation Base starting range $24.00 to $31.00 per hour commensurate with experience. This position is also eligible for a 15% Geographical Differential. Benefits Competitive medical, dental, and vision insurance, mental health offerings Employee performance incentive plan Salary Advancement – Merit increase based on performance 401(k) program with employer match Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off Physical Requirements Ability to stand, bend, stoop, sit, walk, twist, and turn Ability to lift up to 25 pounds Ability to use a computer keyboard and calculator Work environment is indoors; majority of the time is spent standing or sitting at a workstation We are an Equal Opportunity Employer. #J-18808-Ljbffr Redwood Credit Union