Endo Clinical Coordinator

Endo Clinical Coordinator

At River Run Dental Spa in Richmond, our dentists are a collection of the best, and we aren't the only ones who think so. In fact, our dental spa is consistently voted a Richmond favorite by other local dental professionals as well as the general public. We invest in our doctors and staff so that they can continually provide exceptional care for their patients.

The Endo Clinical Coordinator (ECC) functions as one of the first lines of contact with the patient. The ECC must maintain a value of providing the highest level of service that incorporates active listening with an empathetic heart. This role directly supports the outcome of the patients visit and therefore, those in this role, are held to high standard of conduct.

The Clinical Coordinator will report to the Practice Manager functioning within the hours allocated by their supervisor. The CC must adhere to the required dress code and wear provided name badge visible to the visitor or patient.

Responsibilities:

• Speaks with a smile providing eye contact and welcoming demeanor
• Responsible for performing all functions of the back office related to developing, coordinating, and maintaining a productive clinical schedule
• Team up with the PM to coordinate movement of patients through clinical rooms to maximize efficiency
• Coordinate doctor movements in support of efficient ways to see patients without compromising quality
• Responsible for ordering dental supplies to maintain appropriate inventory
• Must maintain appropriate levels of dental supply inventory (e.g., over or under ordering)
• Coordinate hygiene checks to maximize productivity and quality in treatment
• Keep the hygiene schedule on time
• Partner with the PM to oversee the Lab Case system in direct support with producing tracking and accountable measures to ensure all cases are timely worked and closed
• Complies with all processes and policies set forth by CFCD

Qualifications:

• The Clinical Coordinator requires the capability to always maintain tact and service with a smile when interacting with patients, patient's representative, insurance carriers or other external/internal members. Communication related to a patient will encompass service excellence at the highest level without judgement.
• Service excellence standards are:
• Speak with a smile on your face
• Address the patient using surnames, never using terms of endearment such as "honey" or "dear"
• Look for a solution, if you cannot provide one, find the person who can
• When speaking with the patient in person, use eye contact and active listening
• Never engage in an argument with a patient
• Never tell a patient they are wrong, even if they are
• Use polite words like, "thank you", "have a good day" or "we are so glad you selected CFCD"

In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.