Clinical Quality Assurance Specialist - UNC OB-GYN at Panther Creek

Clinical Quality Assurance Specialist

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: This position is responsible for providing leadership to ensure validity of measurement, accuracy of data, patient safety and regulatory compliance with quality improvement, reporting, and regulatory initiatives. A clinical quality assurance specialist uses a combination of nursing, quality, and informatics knowledge to manage data, process, and information systems. Assists OBGYN dept with meeting our Women's Health Improvement Collaborative goals for screening/treatment of depression, Social Drivers of Health, 5Ps, cervical cancer & breast cancer screenings. Assist with ambulatory projects to improve throughput, patient satisfaction, staff engagement/retention/satisfaction, and care quality. Assists with creating educational materials and being a liaison between inpatient & outpatient to ensure materials are of the highest quality, at the appropriate reading level and provided at optimal times in pregnancy/post-partum. Works to improve workflows for nursing / providers. Assists with standardizing phone triage responses to common questions and patient concerns to create more consistent & up to date triage advice, improve efficiency and make workflows smoother. Assists with Quality Improvement plan development and completion.

Work Schedule:

This is a hybrid position - able to work remotely after fully trained when not needed in clinics

• On-site locations - Panther Creek in Cary or Weaver Crossing in Chapel Hill - primary location can be determined
• Schedule - 30 hours per week - flexible schedule TBD

Responsibilities:

• Must be an active participant in staying current with all pay for performance programs, government regulations, and key health care system initiatives regarding medical record documentation and plan of care.
• Performs medical record abstraction for the purpose of quality improvement or reporting. Review and analyze healthcare data and records, validating accuracy and quality documentation to ensure compliance with program requirements. Ensures that medical records meet regulations. Consults with healthcare provider or quality initiative team regarding missing documentation and ensures that the correct data is entered.
• Presents results from data analysis to healthcare providers and staff, chairs, appropriate boards, and quality initiative teams.
• Promotes the improvement of patient care and clinical excellence in clinical information systems via effective collaboration with healthcare providers, business and quality analysts, and leaders of clinical programs and quality initiatives. Ensures that the health care system as an organization and clinical providers are following best practice care and are documenting in accordance with these clinical and quality initiatives.
• Provides education to healthcare providers and staff on best practice patient care as well as documentation, interpretation and compliance of the medical record. Collaborates with medical providers on the documentation for the elements of care for certain patient populations.
• Works with quality initiative teams to improve care delivery and documentation. Provides support to develop and utilize processes that improve clinical documentation to support patient care, efficient clinical processes, and analytics needs.

Preferences:

• Women's Health experience strongly preferred
• Experience in QI processes
• Nurse triage experience in Women's Health
• Comfortable working in EPIC