DIGITAL PRODUCT MANAGER

Job Summary: Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of overall strategy and goals, while ensuring the end-user needs are met. Job Responsibilities: -Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing team to hit product OKRs, deriving feature intention maps, managing capacity against scope - ultimately creating a best in class user/customer experience, while on time and within budget. Clearly defines what is being built and why – owning the problem statements and business rationale for the pod before solution development begins. -Accountable to the success of a cross-functional team including experts in design, IT, analytics, marketing, and others. -Applies Agile product methodologies, manages sprints and delivery cadence. Responsible for driving the product strategy, vision, design, and development execution. -Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). -Makes sound product decisions independently on straightforward solutions within the defined product area. Escalates complex problems and cross-product decisions as needed. -Leverages market and customer feedback and data to inform and guide future product/feature development. -Leads discovery for the assigned product including user research, baseline definition, and opportunity sizing. -Manages stakeholder relationships within the assigned product area – facilitates alignment sessions, communicates progress and surfaces risks early. Advocate for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use. -Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. -Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. -Monitors and manages product schedules, scopes and budgets and delivering as scheduled. -Manages external vendor and partnership relationships as assigned. -Sets and manages to product performance scorecards and OKRs. Works collaboratively with business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and *** Shared Services. -Works collaboratively with internal clients, including consultants, clinical and research professionals, administrators, and external business partners. -Represents in interactions with vendors, and non partners in a positive and constructive way. Preferred Skills & Experience: -Prior health care experience. Scope: As part of the Marketing Strategy & Operations Team, the Product Manager will play a key role in the implementation, adoption, and ongoing optimization of Aha! for our Product Management teams. The individual will partner closely with Product Managers, Product Leadership, Marketing Strategy & Operations, and other stakeholders to understand how teams work today, identify user and business needs, and translate those needs into effective processes and solutions within Aha!. The scope will include gathering and assessing user requirements, evaluating current workflows and pain points, helping design standardized and scalable product management processes alongside an implementation partner, configuring and implementing solutions, supporting testing and rollout, developing documentation and training, and driving user adoption. Beyond the initial implementation, we are looking for someone who can help establish Aha! as an effective product management platform—not simply implement a tool. This person should be able to connect technology, process, and user needs and identify opportunities to continuously improve how our Product Management teams plan, prioritize, manage, and communicate their work. Required: -Demonstrated Product Management, Product Operations, Business Analysis, or similar experience, with a strong understanding of digital product management practices and workflows. -Demonstrated success assessing user and stakeholder needs, identifying gaps or pain points, evaluating potential solutions, and successfully implementing solutions. -Experience implementing, administering, configuring, or being a power user of a product management, portfolio management, work management, or similar enterprise platform. -Strong requirements-gathering and process-design skills, including the ability to translate business needs into practical system and workflow solutions. -Strong stakeholder management and communication skills, with the ability to work effectively across multiple teams and levels of an organization. -Experience leading or supporting organizational change, user adoption, training, and/or implementation of new processes and tools. -Strong problem-solving skills and a willingness to work hands-on to move an implementation from requirements through execution. Preferred: -Direct experience with Aha! Roadmaps and related product management capabilities. -Experience implementing Aha! or a comparable platform across multiple Product Management teams. -Experience with tools such as Jira, Azure DevOps, Productboard, Jira Product Discovery, Planview, or other product/portfolio management platforms. -Experience establishing product management standards, governance, templates, workflows, and reporting. -Experience working in a large, complex, matrixed organization and facilitating alignment among stakeholder groups with differing needs. -Experience developing training, documentation, playbooks, and other resources that support successful adoption. -Experience using data and user feedback to measure adoption and identify opportunities for continuous improvement. Nice to have: -Aha! training or certification, Product Management certification, Agile/Scrum certification, change-management training, or relevant platform certifications would be beneficial but should not be considered a requirement. Demonstrated experience successfully assessing needs and implementing solutions is more important than a specific certification.