Help Desk Support
Essnova Solutions, Inc.
The TRIRIGAHelp Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintainssupport documentation. Responsibilities Operate and manage the TRIRIGA Help Desk function (Tier 1–3 escalation model) during designated hours of operation (7:00 AM–6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; elevate unresolved issues per defined procedures. Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Monitor incoming tickets for Critical and High priority issues and ensure immediate response within requiredtimeframes(e.g., 15‑minute logging for Critical incidents). Analyze recurring issues and trends to proactively identifysystemic problems and recommend preventive solutions to Application Development and PM leadership. Administer user accounts and role‑based permissions within TRIRIGA, process BEARS access requests, and maintainupdated user lists in monthly status reports. Produce and submit required reports including Monthly Help Desk Logs and Bi‑Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries. Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self‑service and reduce recurring ticket volume. Support system releases and upgrades by providing surge support coverage, post‑release stabilization assistance, and user communications. Qualifications Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies. Must have expertise in ticket management systems (e.g., ServiceNow). Must have experience resolving user issues in IWMS systems. Must have familiarity with TRIRIGA permissions, role‑based access, and interface troubleshooting. #J-18808-Ljbffr Essnova Solutions, Inc.
$27 - $33 per hour
IT Support Technician | Bellevue, WA (On-Site) About American Capital Group Founded in Bellevue, Washington in 1987, American Capital... ...We’re Looking For 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical...SuggestedFull timeInternshipWork at officeRemote workMonday to Friday$65k - $85k
...Clearance: Ability to Obtain Public Trust Job Title: Technical Support Engineer, Associate Job Overview The Technical Support Engineer... ...Operations & Tiered Support Provide Tier 1, Tier 2, and Tier 3 Help Desk support for the DOT Drupal CMS platform, child applications...SuggestedWork experience placement- ...I have an opportunity for "IT Support Technician" _Seattle, WA (Onsite)" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : IT...SuggestedContract workWork experience placementLocal areaImmediate start
Navtech
Seattle, WA2 days ago - ...in world-class colocation and cloud services, is expanding its Support Operation Center. We are looking for motivated individuals interested... ...in a timely fashion with an emphasis on being informative and helpful. Learning and broadening technically in order to add value to...Suggested
ScaleMatrix
Seattle, WA2 days ago $85k - $100k
...lead with conviction. ABOUT THE ROLE The IT Support Technician provides timely technical assistance to Filson's... ...preferred. ~3-5 years of experience in technical support, help desk, or a customer-facing IT support role. ~ Working knowledge...SuggestedWork at officeLocal areaRemote workFilson
Seattle, WA17 hours ago- ...IT Support Field Technician - Decommissioning Project Seattle, Washington, United States About the Job Job Summary: We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware...
Fortis Hayes
Seattle, WA5 hours ago - A leading cloud services provider in Seattle is seeking an entry-level Tier-1 Support Technician. This role is crucial for supporting network systems and providing top-notch service to clients. Candidates should have strong communication skills and a willingness to learn...
- Job Description We are seeking a highly motivated Product Support Analyst to support our telecom client’s CLEAR identity verification platform... ...and access management (IAM), technical operations, service desk, or a related support function. Experience supporting onboarding...For contractors
- ...our Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. What You'll Do As an IT Support Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure and systems. You will provide...Work at officeLocal areaWork from homeFlexible hours
- ...Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and... ...notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance....Daily paid
Red Knight Solutions, LLC
Seattle, WA1 day ago $40 - $55 per hour
Join Everglade Works Where IT Support Meets Innovation! Are you an IT Support Specialist looking for a remote opportunity where your skills... ...: At least 2+ years in IT support, technical support, or help desk roles. Technical Expertise: Proficiency with Windows, macOS, Linux...Hourly payFull timePart timeRemote workHome officeFlexible hours$40k - $80k
...bolsters technical capabilities and directly supports strategic business outcomes, including... ...The Role Nscale is seeking a Support Desk Analyst to provide first and second-line... ...years of experience in technical support, help desk, or a customer-facing technical role...Remote workFlexible hours$21.3 - $22.36 per hour
...Facilities Support Technician Seattle Pacific University is seeking a reliable and service-oriented Facilities Support Technician to join the Facility & Project Management team. This role supports daily campus operations by transporting equipment and supplies, assisting...Hourly payImmediate startSeattle Pacific University
Seattle, WA4 days ago- ...recruiting the world’s best talent to join us in our mission to support first responders in saving lives. About this Role: We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and...Work at officeRemote workFlexible hours
$25 - $30 per hour
...are looking for like minded individuals to help further our goal to enhance our... ...Provide advanced troubleshooting and technical support for hardware, software, and network-related... ...on procedures and processes Manage Help Desk tickets in a timely and courteous manner...Full timeWork experience placementCasual workWork at officeRemote work- Nscale is seeking a Support Desk Analyst to deliver first and second-line technical support. In this role, you'll ensure timely resolution of technical issues while maintaining high service standards within a fast-paced AI-focused environment. You will handle support requests...
$70k - $85k
...Job Description Job Description Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: ~ Competitive Base Salary + Annual Merit Increases ~ On-the-Spot Monthly Bonus Program ~ Workplace...Full timeWork at officeRemote work$31.1 - $49.7 per hour
...Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow... ...to our customers. As a Team Lead, you’ll help foster a collaborative, motivating environment... ...channels (email, phone, Slack, help desk platforms such as Salesforce and Zendesk)....Hourly payLive inLocal areaRemote workShift workZillow
Seattle, WA4 days ago- ...Solutions Company located in Bellevue, WA and they are in need of a Help Desk SupportLevel III IT Engineer . A qualified candidate would... ...Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals...Full timeLocal areaRemote work
$27 - $30 per hour
...Job Description Job Description Job Posting Life Support Systems Technician Department: Facilities & Operations Reports to: Life Support System Supervisor Status: Full-time, hourly, benefitted position Hours of Work: Standard Tuesday–Saturday...Hourly payFull timeInternshipWork at officeImmediate startFlexible hoursNight shiftAfternoon shift$90k - $115k
About the Role The Technical Support Engineer is a customer‑focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from...Monday to FridayWeekend work$55k - $65k
...Salary: $55k-$65k DOE Position Title: IT Support Analyst II (Full Time / Non-Exempt)... ...judgment. The IT Support Analyst II will help keep employees productive by resolving support... ...needs. ~ Prioritize assigned help desk requests, routinemaintenanceand project-...Full timeTemporary workWork experience placementWork at officeLocal areaImmediate startRemote workRelocationFlexible hours$65k - $85k
...protected individual under 8 U.S.C. 1324b(a)(3). Role: IT Support Technician Location: San Jose, CA or Bellevue, WA Compensation... ...not just one-off patches Role Requirements ~1+ years in a help desk, desktop support, or IT support role ~ Hands-on experience...Permanent employmentFull timeContract workRemote work- ...Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful candidate will have a track... ...~2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative...Full timeTemporary workRemote work
- Full job description At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, ...Work at office
- Job Description The Technical Support Engineer provides hands‑on technical support for the company's global ecosystem of RFID readers, reader... ...contributing to knowledge base content, FAQs, or self-help documentation Familiarity with additional programming languages...Casual workWork at office2 days per week3 days per week
- ...anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY! The Technical Administrative Support Specialist provides full-time administrative and technical support for a federal facilities program. Based in Seattle, WA, this...Full timeWork at office
$45k - $70k
...built-in marketing programs and more. Zenoti helps clients streamline their systems and... ...Zenoti visit: We are seeking Technical Support Specialists to provide top-notch customer... ...Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time...Local areaShift workNight shiftRotating shiftWeekend work$133k - $248k
...Providing recommendations on software and hardware architectures while helping customers understand the test system development process to... ...further technical demand for NI products, services, and support Key Performance Objectives ~ Achievement of key sales objectives...Permanent employmentTemporary workLocal areaFlexible hoursEmerson
Seattle, WA1 day ago$78k - $90k
Support Specialist Location: Seattle Department: Customer Success Work Location: In office... ...are motivated by our mission and ready to help us achieve it. Supio is transforming how... ...years in customer support, success, or help desk roles. Familiarity with tools like...Full timeWork at officeFlexible hours
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