Client Partnership Manager (Texas)

Location: Local or Embedded at Client Location in Dallas or Metro Area, TX Client Partnership Manager – Role Overview As a Client Partnership Manager, you are more than an account manager—you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, and promotional items programs run seamlessly. What’s in It for You? Competitive base pay + annual bonus for driving client success and strengthening partnerships. Ownership & autonomy to shape strategic client programs and drive meaningful results. A culture built on service, innovation, and collaboration. Comprehensive benefits, including medical, dental, and vision for you and your family. 401(k) with company match to invest in your future. 4‑week sabbatical after 5 years, recognizing your dedication. A company that gives back – we donate 10% of annual profits to charity and offer paid volunteer time. 6 weeks of paid parental leave. How You’ll Drive Client Success Be a Strategic Partner You think like an operator, not a firefighter. You prevent escalations by setting expectations, simplifying processes, and keeping customers ahead of risk. Own relationships with established clients, serving as their primary point of contact for all sales and program needs. Understand each client’s business, industry, and challenges to provide tailored, value‑driven solutions. Ensure a seamless, high‑quality experience throughout the client lifecycle, from concept to delivery. Conduct regular on‑site visits, program reviews, and seasonal planning sessions to reinforce partnership strength. Represent the brand at industry trade shows, regional markets, and networking events to reinforce presence with established partners. Strengthen Relationships & Maximize Value You know how to lead a customer conversation. Not just “build relationships.” Guide discussions, hold the line, reset expectations, and do it without losing trust. Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service. Guide partners on trend direction, fabric innovation, fit adjustments, and customization options. Work with design and merchandising teams to bring client‑specific programs to life, ensuring brand alignment and commercial success. Gather client requirements to create comprehensive briefs to present to cross‑functional teams. Find opportunities to reduce costs for our clients. Anticipate Needs & Provide Proactive Solutions You create clarity in messy environments. You stand out and can walk into noise, organize the chaos, and turn it into a repeatable path that works. Identify risks before they become issues, ensuring smooth program execution. Keep communication clear, transparent, and proactive, reinforcing client confidence. Offer long‑term, strategic solutions that drive measurable business impact. Advocate for client needs across internal teams, ensuring alignment and execution. Sales Growth & Revenue Strategy Proactively drive revenue growth through upselling and cross‑selling new items, options, and promotional goods. Develop long‑term business plans with key partners that increase order volume and strengthen multi‑year commitments. Use data insights to recommend assortment adjustments, category expansions, and pricing strategies. Leverage CRM and Sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement. Financial & Business Reporting You drive outcomes, not activity. Financial forecasting – produce accurate forecasts, seasonal projections, and account performance reports for internal leadership. Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities. What You’ll Bring Proven track record in client relationship management, driving strategic growth and program success. 4+ years of experience in B2B account management, customer success, or sales. Exceptional problem‑solving skills with a proactive, client‑first approach. Proficiency in CRM and tools (Facilis / Syncore) and Excel (pivot tables, v‑lookups) to analyze data and optimize performance. Excellent communication skills, ensuring seamless collaboration across teams and with clients. Ability to travel 30-50%, engaging with clients in person. Bachelor’s degree in business, marketing, or a related field (preferred). Pay Range $80,000 - $100,000 USD #J-18808-Ljbffr