Client Services Support Delivery Consultant

Job Description

We're on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you're excited about making healthcare more human, you've come to the right place.

We're seeking a client-focused, detail-oriented Senior Delivery Consultant to lead change and incident management for a key healthcare client. In this role, you will serve as a trusted advisor , ensuring seamless performance of critical electronic healthcare systems that directly impact clinicians and patient care.

If you're motivated by solving complex challenges, building strong client relationships, and driving meaningful outcomes, this is your opportunity to make a real impact in healthcare technology .

Location & Travel Requirements

• Remote role based in the United States

• U.S. citizenship required

• Requires 80% travel to client sites

What You'll Do

• Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site

• Lead the end-to-end lifecycle of incidents and defects , ensuring timely resolution and clear, proactive communication

• Manage change requests and system enhancements , partnering with technical teams and stakeholders to deliver impactful improvements

• Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities

• Develop and deliver clear communication strategies , including executive updates, reporting, and presentations

• Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes

Responsibilities

Experience

• 5+ years in client-facing healthcare IT roles , with a focus on EHR/EMR systems (Cerner Millennium strongly preferred)

• Proven experience managing incident and change processes in clinical or healthcare environments

Skills

• Strong understanding of ITIL practices , including incident and change management

• Excellent communication, stakeholder management, and negotiation skills

• Analytical mindset with a passion for problem-solving and process improvement

Preferred Certifications

• ITIL Foundation, CSM/CSP, or similar

• Cerner or other EHR/EMR certifications

What Success Looks Like

You proactively manage incidents, changes, and enhancements to create a seamless experience for clinicians and administrative users . Your work directly improves client satisfaction, system adoption, and ultimately patient care outcomes.

At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise-as well as our successes in other industries-and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $28.94 to $71.30 per hour; from: $60,200 to $148,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.