Lead Deli Clerk

Position Overview The Deli Lead is accountable for managing all ordering, receiving, organization, and daily operations of the Marketplace Deli. They are charged with ensuring the consistent delivery of positive customer experiences at the deli and ensuring cleanliness, safety, compliance, and brand standards are always maintained. In this creative and strategic role, the Deli Lead can "make things their own" in areas such as product sourcing, menu development, and deli layout and processes. As the leader of the deli, the Deli Lead should ensure all deli products are the best quality possible. Key Accountabilities Work with the Market Manager to create ready‑made recipes and menus tailored to consumer profiles for each lodging property. Manage production of ready‑made products according to anticipated sales and seasonal needs. Own deli sales performance, develop sales promotion programs tailored to consumer profiles and business needs, and determine and maintain the proper layout/organization of deli windows to maximize revenue and guest experience. Ensure the physical environment, equipment, and food products in the deli kitchen consistently meet brand standards. Be an expert in food products and kitchen equipment and bring any non‑standard items to GM attention for action. Assist guests with everything behind the deli counter, including but not limited to scooping and accepting payment for ice cream. Communicate out‑of‑stocks and other important information to the manager on duty. Assist with the receiving process, ensuring procedures, storage, and handling meet expectations. Follow process, storage, and handling instructions and communicate all food safety concerns. Be an expert on all products behind the deli counter and knowledgeable about all Market products. Anticipate guest needs and address guest issues; empower to resolve issues and pass situations to manager on duty when needed. Engage guests in sampling products. Set up and manage sampling stations for specials and offer samples of items that guests hesitate to purchase. Requirements Previous grocery store and/or store clerk, stocker, or deli experience preferred. Ability to work well under pressure in a fun and fast‑paced environment. Ability to focus on guest needs and prioritize customer service. State approved Food Handlers certification. Benefits Onsite parking Complimentary shift meal Equal Opportunity Employment Noble House Hotels & Resorts encourages and supports an environment where everyone can be a successful team member as their authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where success is based solely on individual qualifications, experience, abilities, and job performance. #J-18808-Ljbffr